Service Desk Analyst Jobs in Chennai – HCLTech Hiring 2025

July 2, 2025 CareersTN

Are you looking for the latest Service Desk Analyst jobs in Chennai? HCLTech, a global IT leader, is hiring dynamic candidates for the Service Desk IT Technical Support role. This is a golden opportunity for those passionate about IT support, troubleshooting, and delivering excellent customer service.

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service.

✅ Job Role: Service Desk Analyst

📍 Location: Chennai, Tamil Nadu (On-Site)

🕑 Job Type: Full-time

🌐 Company: HCLTech

✨ Key Responsibilities:

Provide first-level IT support for hardware, software, and networking issues.
Troubleshoot technical issues related to desktops, laptops, printers, and end-user devices.
Handle incoming support tickets via phone, email, or ITSM tools (like ServiceNow, Jira).
Manage user access issues, password resets, and account lockouts.
Escalate unresolved issues to Level 2 support teams.
Maintain accurate records, document troubleshooting steps, and create user-friendly guides.
Install, configure, and maintain software and hardware for new users.
Ensure excellent customer service with timely resolution within SLA.

🎯 Skills Required:

Strong troubleshooting and problem-solving skills.
Familiarity with Windows, macOS, Linux operating systems.
Basic knowledge of networking (DNS, TCP/IP, VPN).
Hands-on experience with Active Directory, Remote Desktop tools, and ITSM tools.
Excellent communication skills – both verbal and written.
Ability to handle International Voice and Non-Voice support.

📜 Eligibility Criteria:

Minimum High School Diploma, Associate Degree, or IT-related certification.
1-2 years of experience in Technical Support, Service Desk, or IT Help Desk.
International Voice Process experience is mandatory.
IT certifications like CompTIA A+, ITIL Foundation are an added advantage.

💼 Why Join HCLTech as a Service Desk Analyst?

Work with one of the top IT companies globally.
Great career growth in IT Support and Service Desk roles.
Competitive salary and benefits.
Learn and work with international clients and gain global exposure.

🔥 How to Apply for HCL Service Desk Analyst Jobs Chennai?

👉 Visit the official HCLTech careers portal or the job listing link provided on LinkedIn/Job platforms.
👉 Prepare your updated resume with relevant skills and experience.
👉 Apply and wait for communication from the HR team.

Apply Now

⭐ Conclusion:

If you are looking for IT Support jobs in Chennai, the Service Desk Analyst role at HCLTech offers a perfect blend of growth, learning, and international exposure. Apply now and kickstart your career in the IT industry with one of the best tech giants in India.

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Service Desk Analyst Jobs in Chennai – HCLTech Hiring 2025 | Apply Now