Details Are given below :
- Company – Apptweak Work from Home
- Role – Junior Customer Support Specialist
- Qualification – Bachelor’s degree in a relevant field (e.g., Business, Marketing, Communications, or a related discipline)
- Experience – 1 Year plus
- Location –Remote ( Hiring office Bangalore) hybrid
- Salary –4 Lpa – 5 lpa
Job description
AppTweak is the trusted app retailer acquisition accomplice for cell leaders worldwide; we offer modern options that assist apps and video games optimize their app retailer presence and improve downloads. For 10+ years, corporations together with Uber, Adobe, and Zynga have trusted our distinctive metrics, actionable insights, and experience to make knowledgeable choices and obtain long-term success within the aggressive cell market. Pushed by knowledge science and a human-centered strategy, AppTweak is acknowledged for its modern options and speedy progress.
We now have been awarded “ASO Instrument of the Yr” and “App Knowledge Platform of the Yr” by the App Progress Awards, and have been 4 instances acknowledged as one of many fastest-growing know-how corporations by Deloitte Belgium.
At present we’re a workforce of +100 individuals based mostly in 8 workplaces across the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting greater than +2,000 prospects worldwide.
We’re searching for a extremely motivated and customer-oriented Junior Buyer Assist skilled to affix our dynamic workforce at AppTweak.
On this function, you may be answerable for offering distinctive technical help and buyer help to our valued SaaS prospects. Your major focus can be to make sure buyer satisfaction, resolve inquiries, and troubleshoot points to ship a seamless expertise with our services. Moreover, you’ll play a vital function in contributing to course of enchancment initiatives throughout the help group, leveraging your expertise to assist us frequently evolve and improve our buyer help operations.
Your Tasks:
- Function the primary level of contact for purchasers searching for technical help or help through our chat system (Intercom), in addition to through electronic mail.
- Deal with buyer queries, troubleshoot technical points, and supply well timed resolutions to make sure excessive ranges of buyer satisfaction.
- Collaborate with cross-functional groups, together with product growth and engineering, to escalate and resolve advanced buyer points successfully.
- Present product steering to prospects to reinforce their understanding and efficient use of our SaaS options.
- Proactively establish and report product points or enhancement alternatives to the suitable inner groups.
- Examine and resolve billing-related inquiries, making certain correct billing, and sustaining a excessive stage of transparency in all monetary issues.
- Coordinate with the finance workforce to rectify any billing discrepancies or refund requests as wanted.
- Contribute to creating and sustaining help documentation, information base articles, and FAQs to facilitate self-help for purchasers.
- Take an energetic function in offering steering and strategies for course of enchancment throughout the help group based mostly in your hands-on expertise within the function.
- Take part in brainstorming classes and collaborate with workforce members to optimize help processes and ship an distinctive buyer help expertise.
Job necessities
Should have:
- Bachelor’s diploma in a related area (e.g., Enterprise, Advertising and marketing, Communications, or a associated self-discipline)
- 1 12 months of confirmed work expertise as a Assist Engineer, Buyer Assist Consultant, or comparable function in a SaaS atmosphere .
- Robust technical acumen and familiarity with SaaS merchandise and functions.
- Wonderful problem-solving expertise with the flexibility to troubleshoot and diagnose technical points successfully.
- Excellent communication expertise, each written and verbal, with the flexibility to convey technical ideas to non-technical customers.
- Empathetic and affected person angle with a customer-centric strategy to help.
- Capability to prioritize and handle a number of buyer inquiries concurrently whereas adhering to SLAs.
- Element-oriented and extremely organized to keep up correct help data and documentation.
Good to have:
- Expertise with Intercom, help ticketing programs, and CRM software program is a plus.
- Expertise working within the cell trade.
- Information of the cell advert tech trade.
Location:
– India, Bengaluru
– Hybrid “Work From House” coverage: 3 days on the workplace per week
Advantages:
- Workplace desk within the centre of town, at WeWork Atlanta, with finest at school tech to make your work simple
- 24×7 Espresso and Snacks Bar
- Medical insurance with limitless physician consultations, emergency help and non-obligatory insurance coverage for fogeys and dependants
- Meals and journey funds to your Ubers and Swiggy
- 25 days of Leaves
- Workforce constructing actions and trivia Thursdays
In case you are a proactive and customer-oriented particular person with a ardour for offering distinctive help, we encourage you to use for this function at AppTweak. Be part of our dynamic workforce and play a vital function in serving to our prospects obtain their objectives by way of our platform.
Junior Customer Support. Experience with Intercom, support ticketing systems, and CRM software is a plus. Experience working in the mobile..
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