Job Description
- Job Kind: Work From Workplace
- Publish Title: Relationship Manager
- Qualification: Any Graduate
- Expertise: 0-5 Years
- Wage: UpTo 7.2 LPA (approx)
- Location: Guwahati, Hyderabad, Chennai
Job description
Important Providers: Position & Location fungibility
The function descriptions provide you with an outline of the duties, it is solely directional and guiding in nature. At ICICI Bank, we imagine in serving our prospects past our function definition, product boundaries, and area limitations via our philosophy of buyer 360-diploma. In essence, this captures our perception in serving the whole banking wants of our prospects as One Bank, One Group. To attain this, workers at ICICI Bank are anticipated to be function and site-fungible with the understanding that Banking is a necessary service.
Concerning the function
As a Relationship Manager (Phone Banking), you should have the chance to have interaction with all prospects of the Bank and supply each help required to ease their monetary journeys and repair their banking and funding wants as a part of Buyer 360-diploma banking. On a day-to-day foundation, you may be answerable for resolving buyer queries over the cellphone, offering related product and repair info, and cross-promoting numerous banking merchandise to our present prospects over the cellphone, all whereas offering glorious service.
To take action, it is crucial to develop a radical understanding of the shopper’s profile, demographics, banking conduct, and portfolio. Therefore, this function can even require a aptitude for figuring out gross sales alternatives and driving income whereas maintaining NPS on the core of your engagement and following the Bank’s philosophy of Truthful Buyer, Truthful to Bank.
Key Obligations
- Question Decision: Dealing with and resolving buyer complaints over the cellphone channel.
- Custom-made Resolution Providing: Offering prospects with related services and products to assist meet their wants.
- Behold our values: Whereas servicing prospects, maintain the philosophy of Truthful to Buyer and Truthful to Bank on the core.
- Offering 360-diploma banking: Supply merchandise primarily based on buyer wants whereas collaborating with different groups within the financial institution to know appropriate product choices.
- Adherence to compliance: Be compliant with info safety norms and high quality course of norms.
Key {Qualifications} & Expertise
- Instructional Qualification: Graduates or Engineers in any self-discipline.
- Communication abilities: Good oral and written communication abilities.
- Customer support: Delivering impeccable customer support in all engagements.
- Synergize with Group: Willingness to work with numerous groups for on-floor assist and supply enablers as required.
- Be Proactive: Capacity to handle buyer issues by offering a viable resolution.
Few Success Elements
- Good Communication Expertise
- Deep understanding of buyer wants
- Open to work in rotational shifts
- Robust execution abilities
- Takes initiatives within the face of adversity
Concerning the Enterprise group
ICICI Bank Phone Banking Providers Group helps prospects avail a number of banking options primarily via the cellphone channel. The Phone Banking Channel on the Bank is strongly related to all enterprise teams to design the service structure to allow the shopper journey and relay buyer suggestions to product groups. It additionally helps worldwide branches and ICICI Direct of their cellphone banking necessities. It is a 24/7 channel designed to allow the transaction functionality of a buyer and provide merchandise throughout the monetary spectrum to spice up the shopper’s portfolio.