ZOHO Recruitment 2024 for Presales and Technical Support Engineers Function. Candidates can undergo the main points and apply utilizing the hyperlink offered on the backside of the Publish.
ZOHO Recruitment 2024 – Presales and Technical Support Engineers
| Firm title | ZOHO |
| Web site | www.zoho.com |
| Job Function | Presales and Technical Support Engineers |
| Work Location | Chennai, India |
| Job Kind | Full Time |
| Expertise | 0 – 5 Years |
| Qualification | Commencement/ PG |
| Batch | Not Talked about |
| Bundle | As much as INR 6.4 LPA(Anticipated) |
Job Description
ZOHO Recruitment 2024 – Presales and Technical Support Engineers
Zoho is hiring for 2 roles:
- Presales Engineer
- Technical Support Engineer
Expertise Required: 0-5 years
Location: Chennai
1. Presales Engineer
Key Duties:
- Product Demonstrations: Current complete product demos, highlighting key options and worth propositions to potential purchasers.
- Technical Discovery: Work carefully with prospects to grasp their enterprise wants, technical challenges, and operational setting.
- Proof-of-Idea (POC): Lead POCs to validate the suitability of the product throughout the shopper’s infrastructure.
- RFP/RFI Administration: Contribute to the preparation of technical sections for RFPs/RFIs, guaranteeing particular shopper necessities are addressed.
- Gross sales Collaboration: Accomplice with the gross sales crew to develop custom-made methods for shopper engagements, presenting each technical and enterprise advantages.
- Buyer Support: Present ongoing technical help through the gross sales course of, serving to purchasers undertake the answer efficiently.
- Product Data: Sustain-to-date with the newest product developments, business tendencies, and competitor choices.
- Stakeholder Communication: Guarantee clear communication with each technical and non-technical stakeholders throughout all ranges.
- Shopper Suggestions: Relay shopper suggestions to the product crew, influencing product enhancements and the event roadmap.
Key Necessities:
- Diploma in Laptop Science, Engineering, or an identical discipline is most well-liked.
- Robust communication abilities.
- Expertise in presales or technical consulting, notably in Enterprise Intelligence or Information Analytics, is a bonus.
- Proficiency in BI platforms and information administration processes similar to information warehousing, ETL, and information modeling.
- Expertise in designing and executing POCs.
- Data of SQL, APIs, scripting languages (Python, R), and large-scale implementations.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and on-premise setups.
- Expertise in addressing technical necessities in RFPs and RFIs.
- Robust problem-solving abilities and a customer-focused strategy.
2. Technical Support Engineer
Job Overview:
We’re in search of professionals who can function each technical assist and buyer success executives for Zoho’s Analytics Plus product.
Support Duties:
- Glorious communication abilities with a impartial accent.
- Technical experience in IT helpdesk or technical assist roles.
- Eagerness to be taught new applied sciences independently.
- Skill to help prospects throughout varied channels (telephone, distant, chat, e mail).
- Willingness to work in rotating shifts which will cowl completely different time zones.
- A level in Laptop Science, Engineering, or associated fields is most well-liked.
- Data of SQL and expertise with databases or BI instruments is a plus.
Buyer Success Duties:
- Act as the primary level of contact for purchasers, guaranteeing easy communication and sturdy relationships all through their journey with us.
- Work carefully with prospects and their administration groups to grasp enterprise targets, offering proactive options.
- Facilitate communication between prospects and inner groups to ship optimum outcomes.
- Conduct common well being checks to watch buyer engagement and guarantee visibility.
- Establish alternatives for upselling and cross-selling of services or products.
- Present coaching to prospects and collect suggestions, opinions, and case research when vital.
The best way to Apply?
- To use for a job, learn by all data offered on the job itemizing web page fastidiously.
- Search for the apply hyperlink on the job itemizing web page, normally positioned someplace on the web page.
- Clicking on the apply hyperlink will take you to the corporate’s software portal.
- Enter your private particulars and another data requested by the corporate within the software portal.
- Pay shut consideration to the directions offered and fill out all vital fields precisely and fully.
- Double-check all the knowledge offered earlier than submitting the applying.
- Make sure that your contact data is right and up-to-date, and precisely replicate your {qualifications} and expertise.
- Submitting an software with incorrect or incomplete data might hurt your possibilities of being chosen for an interview.