Job Description
- Job Sort: Work From Home
- Submit Title: Customer Onboarding Specialist
- Qualification: Any Graduate
- Expertise: Freshers/Skilled
- Wage: Rs.45000 Per Month
About ThriveCart:
ThriveCart is a robust platform utilized by over 50,000 folks worldwide to generate over $5B in gross sales. Included inside the ThriveCart platform is a studying administration system (LMS), affiliate administration, cart and checkout performance, making it a high answer for creators, coaches, consultants, and different companies.
We combine with all the pieces you utilize and have a easy, clear UI with quite a few options that permit clients to construct earnings from present site visitors and we’re the very best-changing cart for on-line companies. Our enterprise is rising, worthwhile, and backed by LTV SaaS Progress Funds, and we need to broaden our footprint amongst on-line companies.
Location (Distant) :
India
Job Overview:
We’re searching for a Customer Onboarding Specialist to hitch our staff. On this position, you’ll play an important half in guiding new clients by means of the onboarding course of, guaranteeing they’re effectively-acquainted with our product’s options and functionalities. Your experience will instantly contribute to enhancing buyer satisfaction.
What Your Work Will Entail:
- Conduct personalised onboarding classes for brand spanking new clients, offering them with in-depth information of ThriveCart’s options and capabilities.
- Create and implement tailor-made onboarding plans for roughly 120 clients per thirty days, managing round 5 to six onboarding classes day by day.
- Develop and preserve onboarding supplies, together with guides and assets, in collaboration with the advertising and marketing and design groups.
- Present ongoing help throughout the onboarding course of, addressing buyer questions and resolving points to make sure a clean transition.
- Collect and analyze buyer suggestions to repeatedly enhance the onboarding expertise.
- Keep detailed data of buyer interactions and onboarding progress in our CRM system.
- Collaborate with cross-purposeful groups to drive buyer success initiatives.
What You Deliver To This Position:
- Bachelor’s diploma in Advertising and marketing, Design, or a associated area most well-liked.
- Confirmed expertise in buyer onboarding, buyer success, or help roles, ideally inside a SaaS setting.
- Skill to shortly be taught and adapt to new applied sciences and options.
- Background in design and advertising and marketing, with the flexibility to create partaking onboarding content material.
- Wonderful verbal and written communication abilities, with a robust concentrate on buyer expertise.
- Skill to handle a number of onboarding processes concurrently whereas sustaining consideration to element.
- Familiarity with CRM instruments and buyer help software program.
Study Extra About ThriveCart:
Our Values are:
Decide to Excellence
Discover a Manner
Assist Every Different
Maintain Rising
Information First
Our staff and product are rising rapidly- we achieved YoY progress of 64% from 2022-2023, and we’re simply getting began. We imagine in open communication, clear objective setting, and that folks do finest after they have a progress mindset and need to get issues achieved. Our staff comes from numerous backgrounds and firms like Shopify, Salesforce, and BigCommerce, and we’re operating like an unbiased SaaS firm inside a PE fund.