ThriveCart Is Hiring – Work From Home | Customer Onboarding Specialist | Apply Online

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Job Description

• Job Sort: Work From Home
• Submit Title: Customer Onboarding Specialist
• Qualification: Any Graduate
• Expertise: Freshers/Skilled
• Wage: Rs.45000 Per Month

About ThriveCart:

ThriveCart is a robust platform utilized by over 50,000 folks worldwide to generate over $5B in gross sales. Included inside the ThriveCart platform is a studying administration system (LMS), affiliate administration, cart and checkout performance, making it a high answer for creators, coaches, consultants, and different companies.

We combine with all the pieces you utilize and have a easy, clear UI with quite a few options that permit clients to construct earnings from present site visitors and we’re the very best-changing cart for on-line companies. Our enterprise is rising, worthwhile, and backed by LTV SaaS Progress Funds, and we need to broaden our footprint amongst on-line companies.

Location (Distant) :

India

Job Overview:

We’re searching for a Customer Onboarding Specialist to hitch our staff. On this position, you’ll play an important half in guiding new clients by means of the onboarding course of, guaranteeing they’re effectively-acquainted with our product’s options and functionalities. Your experience will instantly contribute to enhancing buyer satisfaction.

What Your Work Will Entail:

• Conduct personalised onboarding classes for brand spanking new clients, offering them with in-depth information of ThriveCart’s options and capabilities.
• Create and implement tailor-made onboarding plans for roughly 120 clients per thirty days, managing round 5 to six onboarding classes day by day.
• Develop and preserve onboarding supplies, together with guides and assets, in collaboration with the advertising and marketing and design groups.
• Present ongoing help throughout the onboarding course of, addressing buyer questions and resolving points to make sure a clean transition.
• Collect and analyze buyer suggestions to repeatedly enhance the onboarding expertise.
• Keep detailed data of buyer interactions and onboarding progress in our CRM system.
• Collaborate with cross-purposeful groups to drive buyer success initiatives.

What You Deliver To This Position:

• Bachelor’s diploma in Advertising and marketing, Design, or a associated area most well-liked. 
• Confirmed expertise in buyer onboarding, buyer success, or help roles, ideally inside a SaaS setting.
• Skill to shortly be taught and adapt to new applied sciences and options.
• Background in design and advertising and marketing, with the flexibility to create partaking onboarding content material.
• Wonderful verbal and written communication abilities, with a robust concentrate on buyer expertise.
• Skill to handle a number of onboarding processes concurrently whereas sustaining consideration to element.
• Familiarity with CRM instruments and buyer help software program.

Study Extra About ThriveCart:

Our Values are:

Decide to Excellence
Discover a Manner
Assist Every Different
Maintain Rising
Information First

Our staff and product are rising rapidly- we achieved YoY progress of 64% from 2022-2023, and we’re simply getting began. We imagine in open communication, clear objective setting, and that folks do finest after they have a progress mindset and need to get issues achieved. Our staff comes from numerous backgrounds and firms like Shopify, Salesforce, and BigCommerce, and we’re operating like an unbiased SaaS firm inside a PE fund.