About Accenture:
Accenture is a global professional services company that provides strategy, consulting, technology, and operations services. With a focus on innovation and delivering excellence, Accenture is the ideal place for freshers to kickstart their careers.
Job Overview
Designation: Customer Service New Associate
Location: Bangalore
Job Type: Full-Time
Required Qualification: Any Graduation
Experience: 0 to 1 year
Accenture is Hiring Freshers – Customer Service New Associate | Bangalore
About Accenture:
Accenture is a global professional services company that provides strategy, consulting, technology, and operations services. With a focus on innovation and delivering excellence, Accenture is the ideal place for freshers to kickstart their careers.
Job Overview
Designation: Customer Service New Associate
Location: Bangalore
Job Type: Full-Time
Required Qualification: Any Graduation
Experience: 0 to 1 year
Key Responsibilities
- Assist customers with end-to-end queries, including billing, package-related issues, and technical support.
- Personalize conversations while ensuring productivity and adherence to compliance measures.
- Demonstrate strong communication skills and create sales opportunities.
- Handle multiple applications simultaneously and resolve requests promptly.
- Accurately document and follow up on customer interactions and incidents.
What We’re Looking For
Skills Required:
- Strong customer service skills.
- Proficiency in verbal English communication.
- Analytical and problem-solving capabilities.
- Attention to detail and ability to multi-task using different tools.
Personal Attributes:
- Positive attitude and quick learning ability.
- Punctual and disciplined.
- Customer-focused mindset.
- Results-driven with high integrity.
- Team player with a flexible approach to work schedules.
Preferred Qualifications
- Any graduate from a government-recognized university.
- Undergraduates (10+2) with a minimum of 6 months prior experience are preferred.
Key Performance Indicators (KPIs)
- Customer satisfaction metrics like CSAT and NPS.
- Productivity metrics such as AHT (Average Handling Time) and Break Adherence.
- Quality, compliance, and knowledge check scores.
- First-time resolution of customer queries.
Why Join Accenture?
- Opportunity to work with a global leader in consulting and technology services.
- Training and development programs to enhance your skills.
- Rotational shifts to support business needs and ensure work-life balance.
Apply Now:
Start your journey with Accenture and explore growth opportunities in a dynamic work environment.
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