Tide is Hring Freshers – Customer Service Associate | Work From Home

ABOUT TIDE

At Tide, we’re constructing a finance platform designed to avoid wasting small companies money and time. We offer our members with enterprise accounts and associated banking providers, but additionally a complete set of related administrative options from invoicing to accounting.

Launched in 2017, Tide is now utilized by over 1 million small companies the world over and is accessible to UK, Indian and German SMEs. Headquartered in central London, with places of work in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 workers.  

Tide is quickly rising, increasing into new markets and all the time in search of passionate and pushed individuals. Be a part of us in our mission to empower small companies and assist them save money and time.  

What we’re in search of:

As a Customer Service Associate, you’ll be serving to companies throughout the UK to develop into success tales daily. You’ll love speaking to individuals and have an empathetic nature together with a ardour for fixing buyer issues. You’ll play a key half in serving to Tide develop by offering across the clock assist, daily of the yr. Fixing issues rapidly and giving clear and trustworthy recommendation is what units us aside from the standard massive banks. 

We’re in search of somebody who is proactive and never afraid to tackle new challenges. Placing the client on the centre of every part you do performs a key function in our success. You’d be an excellent match if you’re prepared to take accountability, if you’re energetic and dependable, and if you’re able to show excessive ethics and morale, working as an integral a part of our staff.

• Main day-to-day direct communication with prospects over chat and electronic mail, and, at any time when wanted – over the telephone (carry out outbound calls to prospects when requested by them);
• Following established procedures and tips, but additionally take part in creating new processes or bettering the prevailing ones;
• Delivering a 5-star buyer expertise based mostly on a set of pre-outlined metrics (Customer Satisfaction, Quantity Contribution, High quality Assurance);
• Attending to grips with robust banking challenges like unfamiliar transactions, lacking funds, and direct debits;
• Serving to mentor new members of the staff, and assist them along with your knowledge and expertise and assist out with widespread again workplace duties;
• Going via a number of tailor-made trainings and programs that will help you elevate your skillset and data and make the following step in your profession with Tide;
• Engaged on evening shifts, weekends and holidays included, based mostly on a schedule that takes under consideration your preferences, but additionally meets the wants of the enterprise;

As a Customer Help Associate you’ll be doing:

• Main direct communication with prospects over chat and electronic mail, and, at any time when wanted – over the telephone (carry out outbound calls to prospects when requested by them.
• Following established procedures and tips, but additionally take part in creating new processes or bettering the prevailing ones.
• Delivering a 5-star buyer expertise based mostly on a set of pre-outlined metrics (Customer Satisfaction, Quantity Contribution, High quality Assurance).
• Attending to grips with robust banking challenges like unfamiliar transactions, lacking funds, and direct debits.
• Serving to mentor new members of the staff, and assist them along with your knowledge and expertise and assist out with widespread again workplace duties.
• Going via a number of tailor-made trainings and programs that will help you elevate your skillset and data and make the following step in your profession with Tide.
• Engaged on evening shifts, weekends and holidays included, based mostly on a schedule that takes under consideration your preferences, but additionally meets the wants of the enterprise.
• Position might be hybrid sooner or later – you’ll be anticipated to spend among the days working from the workplace
• Position is for a staff that operates 24/7 and would come with rotational shifts

What makes you an excellent match:

• You might be snug speaking to prospects (telephone, chat, electronic mail) and expertise liaising with and responding to member queries (nevertheless tough). Customer-targeted mindset is a should! 
• You will have 1-4 years of expertise as a buyer assist affiliate
• You might be prepared to deal with buyer requests through chat, telephone, or electronic mail
• You take pleasure in discovering novel methods to unravel tough issues
• You might be all the time looking out for recurring points and assist create new workflows to unravel them
• You might be snug utilizing trade instruments like Kustomer, GSuite, and Jira
• You will have wonderful spoken and written English expertise (C1 or increased)
• You might be proactive, able to take choices and have robust organisational expertise and morale
• You will have related expertise working in customer support
• Having finance trade expertise is thought of an asset
• Commencement is a compulsory consideration to use for this function

What you’ll get in return:

• Aggressive wage
• Self & Household Well being Insurance coverage
• Time period & Life Insurance coverage
• OPD Advantages
• Psychological wellbeing via Plumm
• Studying & Improvement Price range
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Informal leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D actions

TIDE IS A PLACE FOR EVERYONE

At Tide, we imagine that we will solely succeed if we let our variations enrich our tradition. Our Tideans come from quite a lot of backgrounds and expertise ranges. We think about everybody no matter their ethnicity, faith, sexual orientation, gender id, household or parental standing, nationwide origin, veteran, neurodiversity or otherwise-abled standing. We have fun variety in our workforce as a cornerstone of our success. Our dedication to a broad spectrum of concepts and backgrounds is what permits us to construct merchandise that resonate with our members’ various wants and lives. 

We’re One Staff and foster a clear and inclusive surroundings, the place everybody’s voice is heard.