Introduction
Are you enthusiastic about delivering prime-notch customer support and fixing advanced HR-associated inquiries? Amazon is in search of extremely motivated people to affix as MyHR Live Support Advisors (MHLS). This is an thrilling alternative to be a part of a dynamic contact middle that helps 1.5 million Amazonians worldwide. When you’ve got sturdy communication expertise and a ardour for HR, this position is good for you!
- Tamil Nadu Government Recruitment – 2025 Driver, Cleaner Employment! 12th pass | Apply Now!
- Zoho is Hiring – Account Managers | Apply Now!
- CometChat is Hiring Freshers – Jr.Customer Success Executive | Work From Home
- Google Apprenticeships 2025: Get Paid to Learn & Build Your Career!
- Greenway Health is Hiring Freshers – Associate Client Care Advisor | Work From Home
Job Function: MyHR Live Support Advisor (MHLS)
đź“Ť Location: Karnataka, India
đź’Ľ Expertise: 0-10+ years
🎓 Qualification: Bachelor’s/Grasp’s diploma
⏰ Work Kind: Full-time (Rotational Shifts)
DESCRIPTION
At Amazon, we consider that day by day is nonetheless Day One. We’re striving to be Earth’s Greatest Employer and to get there, we want exceptionally proficient, brilliant, and pushed folks. Amazon’s MyHR Live Support staff is in search of buyer-targeted professionals who thrive in a dynamic contact middle surroundings.
Do you excel at actual-time communication, drawback-fixing, and delivering distinctive customer support? The MyHR Live Support Workforce operates a state-of-the-artwork contact middle, caring for 1.5 million Amazonians worldwide by aiding them with their HR wants. Our group delivers finest-in-class HR help to Amazon workers, candidates, and candidates globally. We specialise in matters associated to time-off, worker relocations, offboarding processes, employment verification, advantages, bereavement help, and complete pay and compensation companies.
As an HR Contact Heart Skilled, you can be on the forefront of our customer support operations, primarily dealing with reside cellphone calls and/or chats. You’re somebody who is expert at constructing constructive relationships with workers by means of empathetic and efficient communication. You’re approachable and in a position to deal with delicate conditions with tact and diplomacy in actual-time. You delight your self on sustaining excessive moral requirements and confidentiality when coping with delicate worker info, conflicts of curiosity, and compliance points.
You thrive in a quick-paced contact middle surroundings, utilizing your essential pondering and reality-discovering expertise to resolve points effectively. You excel at managing a number of duties, priorities, and deadlines whereas sustaining a excessive stage of buyer satisfaction. You’re adaptable and open to vary, rapidly adjusting to new insurance policies, applied sciences, and business developments.
Key job obligations
Amazon’s MyHR Live Support staff is comprised of HR Contact Heart Professionals supporting Amazon workers globally inside a number of languages, with companies 24 hours a day, 7 days every week in some international locations. As a MyHR Live Support Advisor, your main obligations might be:
• Deal with a excessive quantity of reside contacts, primarily by means of cellphone calls and doubtlessly chats, taking possession in making certain every interplay is resolved with a excessive diploma of drawback-fixing and buyer obsession.
• Resolve inquiries holistically by referring to out there documentation reminiscent of regularly requested questions, information base articles, and commonplace working procedures – escalate when these can’t be resolved.
• Construct buyer belief by means of empathetic, personalised conversations by assessing and adjusting decision plans to every worker’s altering wants throughout reside interactions.
• Reply promptly to workers’ pressing points, making certain the proper communication and documentation happens, even when info is restricted.
• Use excessive judgment, essential pondering, and rationale to steadiness course of adherence with workers’ wants, analyzing and deciding on resolutions for his or her requests in actual-time.
• Persistently seek the advice of and collaborate with associate groups on course of modifications to resolve cross-useful points and enhance insurance policies.
• Preserve excessive efficiency metrics in areas reminiscent of contact dealing with time, first-contact decision, and buyer satisfaction scores.
• Adhere to set schedules, together with timed breaks and lunches, to make sure constant protection and help for our 24/7 contact middle operations.
• Show flexibility in working varied shifts, together with evenings, weekends, and in a single day shifts, to help our world workforce throughout completely different time zones.
This position requires glorious multitasking skills, sturdy verbal and written communication expertise, and the power to thrive in a quick-paced contact middle surroundings. If you happen to’re enthusiastic about delivering distinctive customer support by means of reside interactions and are able to make a distinction in folks’s lives, we wish to hear from you!
BASIC QUALIFICATIONS
– Should have Bachelor’s Diploma or Grasp’s diploma
– 0-10+ years’ expertise in touch middle, customer support, human sources or equal expertise.
– Fluent communication and writing expertise in English (+85%).
– Schedule flexibility (help a 24×7 operations).
– Web connection earlier than becoming a member of date with a velocity vary of fifty-100 Mbps
PREFERRED QUALIFICATIONS
– 5+ years’ expertise in touch middle, customer support, human sources or equal expertise.
– Primary US laws Go away of Absence and Lodging information.
– Information of US federal and state depart and incapacity legal guidelines.
– Expertise in offering session and steerage on human sources, advantages, or advanced worker issues.
– Expertise coping with clients and distinctive use of empathy expertise.
– Confirmed potential to regulate to always altering workloads and handle buyer contacts in a quick tempo surroundings.
– Capability to handle confidential and delicate worker info and cling to strict knowledge privateness requirements.
– Element oriented with potential to research, drawback clear up, set up and handle a number of priorities.
Our inclusive tradition empowers Amazonians to ship the perfect outcomes for our clients. When you’ve got a incapacity and wish a office lodging or adjustment throughout the utility and hiring course of, together with help for the interview or onboarding course of, please go to https://amazon.jobs/content material/en/how-we-rent/lodging for extra info. If the nation/area you’re making use of in isn’t listed, please contact your Recruiting Companion.
- Tamil Nadu Government Recruitment – 2025 Driver, Cleaner Employment! 12th pass | Apply Now!
- Zoho is Hiring – Account Managers | Apply Now!
- CometChat is Hiring Freshers – Jr.Customer Success Executive | Work From Home
- Google Apprenticeships 2025: Get Paid to Learn & Build Your Career!
- Greenway Health is Hiring Freshers – Associate Client Care Advisor | Work From Home