Brandwatch is Hiring – Customer Support Specialist | Work From Home

As a Customer Support Specialist, reporting into Support Administration, you might be working throughout the boundaries of 1st tier assist, whereas in shut collaboration with Technical Product Specialists, Customer Expertise and our improbable R&D staff. 

Main Tasks

• Reply to buyer inquiries through supported communication channels 
• Establish, replicate, and report validated product points to the R&D staff
• Establish and log function requests
• Comply with-up on buyer inquiries upon subject decision/suggestions from R&D
• Present excellent service to our clients through immediate and worth-including interactions over telephone, electronic mail and chat
• Take possession of assist tickets and be accountable for funneling them via all course of levels till a decision has been reached
• Preserve an summary of submitted circumstances to R&D, and flag inner SLA breaches
• Escalate assist circumstances based mostly on severity ranges and related enterprise danger assessments
• Be an professional on the Brandwatch product suite and its options as they’re launched and interact in function assessments
• Replace inner information base with new related insights to be able to improve information sharing throughout all assist staff members
• Take part and contribute to roundtables, calibration and coaching periods inside assist and cross-purposeful departments

HOW TO APPLY ?

To use for the Brandwatch Work From Home Jobs – candidates should observe the process outlined under:

• Click on on the “Apply right here” button supplied under. You may be redirected to firm official profession web page.
• Click on on “Apply Now”.
• When you have not registered earlier than, create an account.
• After registration, login and fill within the software type with all the required particulars.
• Submit all related paperwork, if requested (e.g. resume, mark sheet, ID proof).
• Present correct data in your software.
• Confirm that every one the small print entered are right.
• Submit the applying course of after verification.