The method normally includes:

On-line Evaluation (Aptitude, Communication, Tech Fundamentals)
Technical Interview (IT fundamentals, troubleshooting eventualities)
HR Interview (Behavioral and situational questions)

Table of Contents

💬 Continuously Requested Interview Questions (CSG Position)

🧠 Aptitude & Normal Questions

What are your strengths and weaknesses?
The place do you see your self in 5 years?
Why do you need to be part of Capgemini?
What have you learnt about Capgemini’s CSG workforce?
Are you snug working in night time shifts or rotational shifts?

🖥️ Technical / IT Help Questions

What’s an IP handle? How do you discover it?
What do you perceive by DNS and DHCP?
How do you troubleshoot in case your web just isn’t working?
How do you reset a forgotten password on a system?
What’s a VPN and why is it used?

🧩 Situational / Drawback Fixing

A buyer may be very indignant. How will you deal with the scenario?
How will you prioritize duties when dealing with a number of tickets without delay?
What would you do in case you don’t know the reply to a buyer’s question?

🗣️ Communication / Voice Help Expertise

How would you greet a buyer over the telephone?
How do you guarantee clear and efficient communication in English?
Are you able to describe a scenario the place you resolved a battle or dealt with a tough individual?

👩‍💼 HR Spherical (Behavioral)

Inform me about your self.
How do you deal with stress or stress?
Describe a time while you needed to work with a workforce.
Are you open to relocation?
Why ought to we rent you?

🧾 FAQs

❓What’s the working schedule?

Capgemini CSG roles function in 24/7 rotational shifts together with night time shifts.

❓What’s the job location?

Primarily Coimbatore, however flexibility in location could also be required based mostly on mission wants.

❓Is that this a tech help or voice course of?

It’s a voice-based technical help position, with electronic mail/chat included.

❓Is prior expertise required?

No. It’s open to freshers from 2024–2025 batches.

❓Do I have to be from a technical background?

Not essentially, however fundamental pc and networking information is predicted.

📚 Learn how to Put together for the Capgemini CSG Interview

📘 Technical Expertise:

Study fundamental networking ideas (IP, DNS, routers, VPN).
Observe widespread troubleshooting steps for Wi-Fi, login points, and many others.
Perceive what a ticketing system is (like Jira or ServiceNow).

🎙️ Communication:

Observe talking in English clearly.
Report mock calls and work on fluency, tone, and readability.
Use phrases like “I perceive your concern” and “Let me make it easier to with that.”

📖 Aptitude & Grammar:

Observe fundamental aptitude (logical reasoning, verbal skill).
Brush up on grammar, sentence formation, and comprehension.

🧑‍💻 Mock Interviews:

Put together widespread solutions upfront.
Conduct mock calls with a pal or document your self.

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Capgemini CSG Interview Process Overview