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Looking for a Chat Support Executive job in Coimbatore? Here’s your chance to join eClerx, one of India’s leading BPM companies, in a full-time customer care role with focus on chat-based support and upselling. This opportunity is open for both freshers and experienced candidates who have strong communication skills and a passion for customer service.
✨ Job Highlights
- Role: Chat Support Executive – US Process
- Company: eClerx
- Location: Coimbatore
- Experience: 0 – 2 years
- Employment Type: Full Time, Permanent
- Industry: BPO / BPM / Customer Service
- Mode: Work from Office (rotational shifts including weekends and holidays)
- Salary: Not Disclosed
🔍 Key Responsibilities
- Respond to live customer chats professionally and accurately.
- Understand customer needs and recommend suitable products and services.
- Upsell and cross-sell to increase revenue.
- Handle objections with empathy and close sales confidently.
- Maintain records of customer interactions in the CRM system.
- Meet or exceed individual sales and quality targets.
✅ Eligibility Criteria
- Education: Any graduate / postgraduate
- Skills:
- Excellent English communication skills
- Basic computer knowledge and typing speed
- Previous experience in customer service or sales (preferred)
- Problem-solving and multitasking skills
- Must be willing to work night shifts and weekends (rotational)
🌟 Why Join eClerx?
- Work with a reputable, global BPM company
- Build a strong foundation in international customer service
- Opportunity for career growth and internal promotions
- Performance-based incentives
- Exposure to US-based client communication
📍 Job Location
eClerx – Coimbatore
This is an in-office role with rotational shifts including weekends.
📢 How to Apply?
Interested candidates can apply directly through the job portal or reach out to eClerx HR via official channels. Make sure your resume is up-to-date and highlights any customer service, chat support, or sales experience you have.
