Job Description
- Job Sort: Work From Home
- Job Function: Customer Care Representative
- Qualification: Any Graduate
- Expertise: Freshers Are Eligible
- Wage: Rs.40000 Per Month
Job Description
This is a distant place.
Firm Overview
At ClearDesk, we deal with the sourcing, recruiting, and administration of our abroad expertise as they work with our purchasers. Our purpose is to supply distinctive service that exceeds expectations, and we take pleasure in our skill to match every shopper with the precise expertise to go well with their distinctive wants.
Our Mission
At ClearDesk, we’re keen about serving to folks succeed. Our mission is to help purchasers in constructing high-performing groups in essentially the most price-efficient approach potential, enabling them to thrive in as we speak’s aggressive enterprise panorama. Moreover, we’re dedicated to serving to our distant expertise develop their careers inside excellent groups whereas supporting their households.
However we do not cease there. We’re consistently pushing ourselves to develop and study by surrounding ourselves with the easiest expertise. This tradition of steady enchancment allows us to supply even higher service to our purchasers and group members alike. At ClearDesk, we consider that when everybody succeeds, all of us succeed.
Job Description
We’re in search of skilled Customer Care Representative to help caregivers and purchasers/sufferers with inquiries, scheduling appointments, resolving points, and making certain a seamless expertise. The best candidate is empathetic, element-oriented, and in a position to work successfully in a quick-paced healthcare atmosphere.
Tasks
- Help sufferers and caregivers with scheduling, rescheduling, or canceling appointments.
- Affirm appointments, ship reminders, and handle scheduling changes as wanted.
- Resolve points by figuring out issues, researching options, and taking acceptable actions.
- Escalate advanced points to the suitable division or personnel whereas making certain well timed comply with-up.
- Preserve correct and up-to-date information within the system, documenting interactions and providers supplied.
- Work carefully with healthcare groups to coordinate affected person care and improve the general expertise.
- Act as a main level of contact for questions and considerations, making certain a constructive expertise all through.
Necessities
- School educated
- Candidates should present both an NBI Clearance or Police Clearance (most popular) upon hiring
- Have to be snug with utilizing Hubstaff, a time-monitoring utility
- Skilled-stage English (written and verbal/voice)
- Expertise coordinating calendars, scheduling, and rescheduling
- Have to be snug answering calls
- Healthcare background is a plus however NOT required
- Familiarity with Medicaid, Managed Care Organizations (MCO), and different insurance coverage compliance rules and insurance policies is an enormous plus
- Recruitment expertise is a plus, however NOT required
- Healthcare software program information is a plus, however NOT required (similar to Wellsky)
- Expertise utilizing any scheduling system, Microsoft Workplace, and Google Workspace
- Skilled-stage English (written and verbal/voice)
- Pc or laptop computer with entry to the web (min velocity of 25 Mbps)
{Hardware} Necessities
- A minimum of a 720p HD Webcam.
- A noise-canceling headset.
- A minimum of a 25mbps main web connection.
- A backup laptop computer, backup web connection system, and backup energy provide in case of energy outage and emergencies.
- Minimal advice on your principal laptop: Intel Core i5 or equal with 8 GB RAM or larger
- Minimal really helpful on your backup laptop: Intel Core i3, 4 GB RAM
Compensation and Advantages
- Earn a aggressive hourly price, which will be as much as PHP 42,500 monthly, primarily based on expertise.
- 100% Distant (Everlasting do business from home)
- HMO
- Bonuses and incentives
- Paid coaching
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