Cognizant Hiring Process Executive – Freshers | Chennai

About cognizant

Cognizant is a multinational know-how firm that gives consulting, digital, know-how, and operations providers to purchasers throughout varied industries. Headquartered in Teaneck, New Jersey, Cognizant has a worldwide presence with workplaces and supply facilities in North America, Europe, Asia, and Australia. The corporate presents a variety of providers, together with digital technique consulting, software growth, cloud providers, enterprise software program options, and enterprise course of outsourcing. Cognizant’s mission is to assist purchasers rework their companies, improve effectivity, and drive innovation by leveraging the newest applied sciences and business finest practices.

Cognizant Recruitment 2024 – PROCESS EXECUTIVE – DATA

Job Description – Cognizant Recruitment 2024 – PROCESS EXECUTIVE – DATA

Any Graduate (exclusion:BE/BTech/MCA)

For CPU:

• • Bachelor’s diploma or equal expertise (ought to have accomplished no less than 2 years).

Telstra:- More energizing

Duty:

Enterprise / Buyer:

• • Join with the shopper by means of varied channels, together with chat assist.
• • Successfully talk info on merchandise/providers and/or hassle shoot points throughout the specified time frames as agreed upon with the shopper, in a fashion that’s comprehensible by the tip consumer/ buyer.
• • Create, confirm and add inventory conserving items into the ERP.
• Undertaking / Process.
• ‘• Meet course of SLAs / metrics – productiveness and high quality targets throughout the established timelines.
• • Guarantee course of tips are adopted and met as documented.
• • Adhere to safety practices set by group.
• • Coordinates with distributors assigned to resolve Occasions.
• • Handle the lifecycle of Occasions & talk with Purchasers relating to the Occasions, no matter whether or not the actions in response to such Occasions are carried out by the relevant Process proprietor(s) of the IT Service Desk or different Processes.
• • VSG helps coordination of vendor dispatch for IT associated gear failures.
• • Elevate work orders to the suitable points recognized and assign them to the technicians to go to the shop and get them rectified.
• • Work on low precedence work orders obtained by means of eforms.
• • Process predefined variety of transactions as assigned and reply to knowledge requests.
• • Elevate course of associated points / issues on time with course of and workforce leads.
• • Take accountability to supply info precisely and in addition analysis and revert on info associated to monitoring of orders, delivery charges points, supply points, liaison with the supply companions on particular orders that wants clarifications.
• • Obtain content material for Inventory conserving unit construct from the Content material writing workforce within the type of customary Template.
• • Construct the Inventory conserving unit in Product knowledge base (PDB) supervisor primarily based on the data offered in the usual template.
• • Followups and reworks on all Inventory conserving items as soon as we get the mandatory info.
• • Process predefined variety of transactions as assigned and reply to knowledge requests.
• • Elevate course of associated points / issues on time with course of and workforce leads.
• • Guarantee error free documentation of incident tickets / work orders.
• • Carry out knowledge cleaning and knowledge enrichment actions of buyer’s catalog/ grasp knowledge base.
• • File knowledge referring to manufacturing statistics, enduser associated notes, and many others as acceptable.
• • File / Logging related particulars relating to Occasions in Buyer’s servicemanagement device and, as relevant, assigning categorization and prioritization codes.
• • Doc & Monitor every transaction within the CRM/ Software as per the method tips.
• • Keep up to date with the method information / adjustments check with information updates/ repositories to successfully course of transactions.
• • Collects info from the relevant Process proprietor(s) relating to decision standing and different actions that will impression or have already impacted Purchasers.
• • Present updates and submit experiences associated to personal space of labor by means of e-mail / chat / knowledge validation &evaluation.
• • Guarantee 100% Buyer Satisfaction Rating & FCR (First Name Decision).
• • Make preliminary assessments of Occasions to find out whether or not they are often answered or resolved by the relevant Process proprietor(s) of the IT Service Desk & switch accountability for decision to the respective Process proprietor(s) of different Processes for the rest.

• Supplies the flexibility for Purchasers to:

• a Submit Occasions, together with complaints relating to the standard of IT providers (eg, nonfunctioning {hardware}, system entry wants, different points with {hardware} or software program) and different inquiries relating to {hardware}, software program and IT providers.
• and.
• b Submit orders for objects inside both the Service Catalog (eg, IMACs) or different relevant mechanisms.
• • Help ‘break fixes’ for shops.
• • Covers lighting, locks, electrical energy, plumbing, scale and HVAC.

• Handles voice, e-mail and net types of transactions, as listed under:

• a inbound calls on buyer complaints.
• b Buyer Service emails from the tip buyer and retailer workers.
• c L1 name originating from prospects.
• d Calls associated to password resets, POS Points, below entry provisioning, launch of caught scripts and HW/SW points.
• • Adhere to shift handover processes.

For CPU:

• • Adhere to day by day schedule by being out there to take inbound calls as scheduled.
• • Reply inbound calls from shareholders and potential shareholders Promptly reply to purchasers’ phone inquiries and be certain that their wants are met with accuracy and professionalism.
• • Guarantee account verification procedures are adopted.
• • Adhere to CPU name dealing with necessities whereas interacting with prospects.
• • Reply to particular account and procedural info requests together with balances, closing costs, portfolio efficiency and quotes.
• • Hear actively and probe to find out shopper wants.
• • Actively resolve shopper points.
• • Preserve shareholder accounts on the suitable programs.
• • Escalate points when needed.
• • Maintain administration workforce knowledgeable of shopper suggestions.
• • Make outbound followup calls to shareholders in response to points which can’t be resolved pointofcall.
• • Preserve an understanding of the programs required to provoke shareholder transaction and upkeep requests.
• • Stay updated relating to Inventory Switch merchandise, providers and programs.
• • Preserve working information of shopper merchandise that CPU helps.
• • Preserve working information of CPU insurance policies and procedures.
• • Full in depth ongoing coaching to keep up competency in monetary markets and devices.
• Folks.
• • File personal attendance and time sheet associated knowledge.
• • Contribute to and take part proactively in information sharing classes.
• • Full necessary coaching for self as recognized.
• • Align particular person objectives with workforce targets (work cohesively with the workforce).
• • Take part and contribute to organizational actions.

Telstra:

• • Schedule and handle appointments for technicians foundation availibility to portal and buyer.
• • handle shopper expectaions and objection dealing with.
• • guarantee correct motion on system and SWI (Customary work directions) adopted.

Should Have Expertise

• MS Excel
• MS Phrase