Job Abstract
The place requires working evening shifts to make sure seamless operations and distinctive buyer help. This function is ideal for people who’re captivated with customer support and seeking to develop their profession in a dynamic work-from-home setting.
Job Description
- Firm Identify: Cognizant
- Job Sort: Work From Home
- Job Function: Business Associate
- Qualification: Bachelor’s/Grasp’s Diploma
- Expertise: 0-2 Years
- Wage: Rs.37000 Per Month
Job abstract
We’re searching for a motivated and enthusiastic Business Supervisor with 0 to 1 yr of expertise to affix our workforce. This function is ideal for people who’re captivated with customer support and seeking to develop their profession in a dynamic work-from-home setting. The place requires working evening shifts to make sure seamless operations and distinctive buyer help.
ObligationsHandle buyer inquiries and supply well timed and correct responses to make sure excessive ranges of buyer satisfaction.Oversee each day operations and make sure that all customer support processes are adopted successfully.Present help to prospects by resolving points and addressing considerations promptly.Collaborate with workforce members to enhance customer support methods and improve general buyer expertise.Monitor buyer suggestions and implement modifications to enhance service high quality.Keep detailed information of buyer interactions and transactions.Analyze customer support knowledge to determine traits and areas for enchancment.Develop and implement customer support insurance policies and procedures.Prepare and information new workforce members on customer support finest practices.Guarantee compliance with firm insurance policies and business rules.Make the most of customer support software program and instruments to handle buyer interactions effectively.Take part in workforce conferences and contribute to the event of customer support initiatives.Keep up to date with business traits and finest practices to constantly enhance customer support supply.
{Qualifications}Will need to have glorious communication expertise to work together successfully with prospects.Ought to possess robust problem-solving skills to deal with buyer points promptly.Should be detail-oriented to take care of correct information and documentation.Ought to have the power to work independently and handle time effectively.Should be proficient in utilizing customer support software program and instruments.Ought to have a optimistic perspective and a customer-centric method.
Certifications Required
Buyer Service Excellence Certification or equal is most well-liked.
Hello, my name is Aruna Amutha and I am a Bachelor of Engineering graduate in Computer Science. I am passionate about leveraging my technical skills to contribute to innovative projects. During my studies, I gained strong knowledge in like, software development, or data analysis andI am seeking a work-from-home opportunity where I can apply my skills and continue to grow professionally. I am a quick learner, highly adaptable, and ready to take on challenges in a dynamic work environment. I’m excited about the prospect of contributing to a forward-thinking company and delivering impactful results.”