concentrix careers – associate, operations | bangalore

Job Title:Affiliate, Operations

Job Description

concentrix careers – Concentrix is a technology-enabled international enterprise providers firm specializing in buyer engagement and enhancing enterprise efficiency. We companion with bold, progressive executives world wide to future-proof their enterprise and keep forward of the competitors and buyer expectations.

Position and Key Duties:

• Major escalation contacts for Account Leaders, resembling buyer criticism root trigger & enchancment motion plan evaluations
• Present account particular KPI/SLA/SLO reporting and monitoring.
• Present / course of Account Data / Course of Updates
• Account-specific High quality Efficiency (monitor account QA goal and account-specific high quality evaluations as wanted together with attending consumer QA calibration conferences)
• Level of contact for Account Management for Assist Desk inquiries
• Work with Account Management to establish Assist Desk course of enhancements and supply pattern evaluation as recognized/wanted (e.g., high ten calls assessment, and so forth.)
• Liaison for Stage 2 Resolver Teams (e.g., account data updates, case escalations, buyer criticism evaluations, account course of evaluations and so forth.)
• Monitor baseline volumes and AHT.
• Account particular drawback administration (e.g., monitor rejected instances, instances not accepted by Stage 2, Sev 1 & 2 monitoring/rootcause evaluation)
• Reply and/or resolve account-specific buyer complaints (e.g., criticism course of documentation, criticism case monitoring, and so forth.)
• Attend and take part in account-specific governance conferences, offering KPI/SLA/SLO experiences, c-sat outcomes and so forth. (e.g., month-to-month & quarterly governance, QPRs and so forth.)
• Present on-call, after hours account help as wanted.
• Present Stage 1 agent testing as wanted.

Key abilities & data:

• Potential to successfully talk, each written and verbally
• Hear attentively to buyer wants and issues; show empathy.
• Make clear buyer necessities; probe for and ensure understanding of necessities or drawback.
• Verify buyer understanding of the answer and supply extra buyer training as wanted.
• Potential to study together with robust problem-solving abilities.
• Show robust probing and problem-solving abilities.
• Ought to have the ability to deal with advanced queries.
• Ought to have the ability to resolve buyer queries independently. 

Schooling – Commencement

Disclaimer: –

‘Neither Concentrix nor any licensed third social gathering who help with our recruitment course of, ever ask candidates for ‘recruitment’, ‘processing’ or another form of charges in trade for provide letters from Concentrix. Supply letters and different recruiting correspondence from Concentrix are printed on Concentrix letter head with genuine signatures of acceptable Concentrix authorities.’

Location:IND Bangalore – Ecospace Bus Park

Language Necessities:

Time Sort:Full time

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