Concerning the job
Abilities:
Zendesk, Intercom, Customer Relationship Administration (CRM), LiveChat, Battle Decision, Multichannel Support, Distant Support Instruments, Information Evaluation and Reporting,
Job Description
Job Title: Customer Support Agent
Job Sort: Full-Time, Everlasting
Shift Timing: 10:00 am – 7:00 pm IST (Rotational Weekly Offs)
Working Days: 6 days per week, together with Sundays & public holidays
Firm Overview
Our consumer is a D2C magnificence model specializing in clear, pure, and natural make-up merchandise designed for Indian pores and skin tones. Their mission is to advertise sustainable magnificence with skincare-infused formulations.
We’re searching for a feminine Customer Support Agent to handle buyer inquiries by way of calls, emails, and digital platforms like Instagram and WhatsApp. The perfect candidate is empathetic, genuinely obsessed with serving to clients, and expert in delivering seamless assist experiences.
Duties
- Reply to buyer inquiries by way of calls, chats, and emails, recommending merchandise primarily based on their wants whereas addressing order standing, product particulars, and fee considerations.
- Comply with up with clients to make sure satisfaction, resolve points, and escalate complicated queries when crucial.
- Keep correct CRM data, present suggestions on recurring points for enchancment, and keep up to date on merchandise, promotions, and insurance policies.
- Collaborate with the workforce to attain particular person and collective targets.
- Reveal empathy and professionalism, with a real need to assist clients and clear up issues proactively.
Necessities
- Sturdy verbal and written communication expertise with consideration to element.
- Familiarity with AI instruments like ChatGPT, CRM platforms, and digital communication instruments.
- Proficient in Google Sheets and Docs, with sturdy organizational and multitasking expertise.
- Obsessed with magnificence and cosmetics, with prior expertise in buyer assist within the magnificence or wellness trade most popular.
Advantages
- Aggressive wage with development alternatives.
- Distant work with a supportive workforce.
- Complete coaching and ongoing assist.
Desired Abilities and Expertise
Zendesk, Intercom, Customer Relationship Administration (CRM), LiveChat, Battle Decision, Multichannel Support, Distant Support Instruments, Information Evaluation and Reporting