HCL Tech Walk-In Drive for Customer Service Representative-Fresher’s | Chennai

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Walk-In Drive for Customer Help Government More energizing’s– HCL Tech

Profile – Non-Voice, Customer service.

Walk-In Drive for Customer Help Government – HCL Tech

Profile – Non-Voice, customer support.

HCL Tech Hiring for UK / US Non -Voice Course of –14th, fifteenth,18th -March-25 Stroll in straight.

Designation: Customer Care Consultant-More energizing’s

Any Grad/UG can apply (No Common College students / No Regulation Graduate)

For More energizing’s function B.tech ,M.tech, BCA and MCA candidate shouldn’t be eligible

Expertise 0 to 0 Years.

Interview Location: – HCL Applied sciences

HCL Applied sciences, Sandhya Infocity, Beside Vivira Mall, Village and Panchayat, ETA (B3) – Techno Park, Particular Financial Zone 33 Rajiv, Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103.

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HR: Shine Albert

Two Methods Cabs Obtainable

Stroll-in Date- 14th, fifteenth,18th -March-25

Timing- 12pm-2pm

Job Title:

Customer Help Government – Non-Voice (More energizing) – Insurance coverage Area

Job Obligations:

• Reply to buyer inquiries associated to insurance coverage insurance policies through e-mail and chat platforms.
• Help clients with coverage info, claims processing, and premium funds.
• Resolve buyer complaints and points in a well timed method.
• Present correct info and troubleshoot buyer issues associated to insurance coverage merchandise.
• Preserve detailed and correct information of buyer interactions.
• Determine and escalate advanced points to the suitable division.
• Guarantee buyer satisfaction by offering skilled and courteous assist.
• Help within the improvement of buyer assist content material, equivalent to FAQs and assist articles particular to insurance coverage.

{Qualifications}:

• Highschool diploma or equal; related increased training is a plus.
• Confirmed expertise in a customer support function, ideally in a non-voice setting.
• Wonderful written communication expertise.
• Robust problem-solving talents.
• Skill to deal with a number of duties and work beneath strain.
• Proficiency with buyer assist software program and CRM methods.
• Primary understanding of insurance coverage merchandise and terminology is a plus

Abilities:

• Electronic mail Help
• Chat Help
• CRM Software program
• Drawback Fixing
• Time Administration
• Multitasking
• Written Communication
• Primary Insurance coverage Data

This function focuses on offering high-quality assist to clients via non-verbal communication channels, guaranteeing a optimistic buyer expertise in a well timed {and professional} method throughout the insurance coverage area.

Interview Venue and Time

Stroll-in Date- 14th, fifteenth,18th -March-25 HCL Applied sciences, Sandhya Infocity, Beside Vivira Mall, Village and Panchayat, ETA (B3) – Techno Park, Particular Financial Zone 33 Rajiv, Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103. HR: Shine Albert

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