Job Description
- Job Type: Full Time
- Post Name: Business Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.80000 Per Month
- Location: Mumbai, India
Details
HDFC Sales is seeking a passionate and customer-centric Customer Service Representative to join our growing team!
Responsibilities:
- Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and concerns.
- Build and maintain positive relationships with customers, fostering trust and loyalty through active listening and empathy.
- Handle a high volume of customer interactions efficiently and effectively, prioritizing tasks and managing time effectively.
- Identify and escalate complex issues to the appropriate team members for further resolution.
- Stay abreast of company policies, products, and services to provide accurate and up-to-date information to customers.
- Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
- Adhere to company standards for quality, efficiency, and customer satisfaction.
Requirements:
- High school diploma or equivalent qualification.
- Minimum of 1 year of customer service experience, preferably in a sales environment.
- Proven ability to provide exceptional customer service, exceeding expectations and building rapport.
- Strong communication and interpersonal skills, with the ability to actively listen, empathize, and clearly articulate information.
- Proficiency in computer skills, including Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Strong problem-solving skills and a commitment to finding solutions for customers.
Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Positive and supportive work environment.
- Hybrid work arrangement, offering flexibility and work-life balance.
If you are a highly motivated and customer-focused individual with a passion for exceeding expectations, we encourage you to apply!
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