HubSpot is increasing its world footprint by opening a brand new workplace in Bengaluru, India, in September 2024, leveraging the nation’s place as a standout base for each tech firms and expertise. Customer Support, which is the center and soul of our enterprise, can be a part of the touchdown crew.
As a Customer Support Specialist, you’ll be answerable for working immediately with HubSpot clients, throughout all product traces and all buyer channels. You’ll accomplice with our clients to resolve points and assist them construct familiarity with, and successfully use, a wide range of instruments inside HubSpot. You’ll attempt to ship a human centered, useful and consultative Support expertise by means of inventive downside-fixing, considerate communication and tailor-made answer design that solves roadblocks and places clients again on monitor to reaching their key enterprise outcomes.
On this function, you’ll:
- Talk with clients by way of telephone, dwell chat, and e-mail, to successfully resolve points, adapting to fluctuations within the quantity of incoming inquiries
- Apply troubleshooting frameworks to check, recreate, and examine technical queries to take away obstacles and assist clients get again on monitor as rapidly as doable
- Establish and diagnose software program points to repair and enhance the product expertise for our clients
- Make the most of the total potential of inside assets and instruments to be taught and adapt to a rising product and a quick-altering trade
- Apply enterprise acumen in buyer interactions to proactively establish alternatives to develop their enterprise, by means of the utilization of our software program, and convert these alternatives into leads for Gross sales
- Talk considerate, empathetic, and full resolutions tailor-made to every buyer, working with clients with their general HubSpot expertise in thoughts that develop their companies higher
- Collaborate inside HubSpot (with groups comparable to Customer Success and Product) to retain and develop clients on our platform
- Be a task mannequin and a trusted advisor by showcasing Hubspot values and a buyer centric method in each buyer interplay
We’re searching for individuals who:
- Are fluent in English
- Are self-motivated, all the time curious, and constantly desirous to be taught, with a development mindset
- Are efficiency oriented and reveal a powerful buyer first mentality by offering prime quality service to a constant variety of clients every day
- A curiosity for technical deep-diving and troubleshooting. We don’t all the time have the solutions straight away, so you have to take pleasure in discovering them!
- Thrive in a dynamic and collaborative surroundings and are comfy with change, ambiguity, working autonomously and utilizing logic to make selections that remedy for the shopper
- Are looking for to obtain common suggestions and training that will help you develop competencies related to make you profitable within the function
- Are capable of perceive and make the most of documented information, in addition to make the most of present and rising applied sciences to supply greatest in school assist
- Are motivated by constructing technical abilities, and buying in-depth information about our product and associated technical ideas
- Embody our HEART values and add to our firm tradition
- Snug with working throughout telephone, electronic mail and dwell chat (required for all)
- Snug with a hybrid work association of three days within the workplace and a pair of days distant