Are you obsessed with fintech, customer support, and operational excellence? Pluto, UAE’s #1 Enterprise Spend Administration Platform, is hiring Customer Support & Operations Specialists in India and Egypt. That is a distinctive alternative to be a part of a quickly rising fintech startup and assist companies streamline their monetary operations!
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About Pluto
Pluto is revolutionizing enterprise monetary administration in MENA by constructing a trendy monetary working system. We assist companies automate monetary operations, and with $10M in seed funding from prime fintech traders, we’re scaling quick.
You probably have a ardour for serving to folks, love fixing issues, and wish to work with a extremely bold crew, this position is ideal for you! 🚀
Job Overview
📌 Job Title: Customer Support & Operations Specialist (Fintech)
🌍 Location: Remote (India & Egypt)
⏰ Work Hours: 1 PM IST – 9 PM IST
💰 Wage (India): ₹350K – ₹850K + ₹20K – ₹50K Bonus
💰 Wage (Egypt): $4K – $10K
As a Customer Support & Operations Specialist, you’ll be the primary level of contact for Pluto’s clients. You’ll work by way of electronic mail, Intercom, WhatsApp, and cellphone to supply top-tier assist, troubleshoot points, and collaborate with inside groups to reinforce buyer satisfaction.
Key Tasks
🔹 Turn into a product knowledgeable on the Pluto platform.
🔹 Present electronic mail, chat, and cellphone assist to resolve buyer points.
🔹 Preserve a excessive buyer satisfaction rating (NPS).
🔹 Create assist articles, movies, and onboarding content material.
🔹 Automate and optimize processes to enhance effectivity.
🔹 Collaborate with account administration, product, and engineering groups.
🔹 Act as the voice of the client, offering priceless insights to enhance Pluto.
🔹 Use crucial considering abilities to diagnose and resolve complicated technical points.
What We’re Trying For
✔ 0-3 years of buyer assist expertise (fintech expertise a plus)
✔ Wonderful English communication abilities (verbal & written)
✔ Skill to shortly perceive complicated merchandise
✔ Sturdy writing abilities for assist articles and documentation
✔ Drawback-solving mindset & analytical abilities
✔ Primary information of APIs is a large plus
✔ Skill to work in a startup atmosphere and handle a number of duties
Why Join Pluto?
✅ Totally Remote Work – Work from anyplace in India or Egypt 🌍
✅ Aggressive Wage & Bonuses 💰
✅ Versatile Trip Insurance policies 🌴
✅ Work-from-Residence Stipend for house workplace setup 🏠
✅ Quick-growing Fintech Startup with profession progress alternatives 📈
✅ Collaborative and Inclusive Tradition 🤝
The best way to Apply?
Should you’re enthusiastic about buyer assist in fintech, that is your likelihood to affix a fast-growing firm and make a distinction!
📌 Apply Now:
📅 Deadline: Apply earlier than the position will get crammed!
- Personalized Internet Ads Assessor – Tamil (IN) | Work from Home
- Client Support Associate (Work From Home) – Your Gateway to a Thriving Remote Career
- Wipro School of IT Infrastructure Management 2024 | Diplomo – Apply Now!
- Join Pluto as a Customer Support & Operations Specialist (Fintech) – Remote
- Associate Engineer – Global IT Helpdesk (Chennai) | Apply Now
Tag a buddy who could be a good match for this position! 🚀 #Hiring #RemoteJobs #Fintech #CustomerSupport #TechCareers #PlutoCareers