Job description
Job title: Customer Service Executive
Working Hours: 10 hours 5 days every week. The ten hour shift might be anytime inside 6 am to 11pm (cut up shift choice could also be carried out as per enterprise requirement). Week offs on a weekday and Saturday- Sunday might be working.
Mode of working/ Job Location: Work from Home
Kind: Full Time
Job temporary
We’re in search of Customer Service Executives on a Full time foundation from the consolation of house. The profitable candidate will be capable to settle for possession for successfully fixing buyer points, complaints and inquiries; protecting buyer satisfaction on the core of each choice and habits.
Key duties
- Reply to inbound/outbound calls in a well timed method and resolve buyer queries shortly and successfully to boost buyer satisfaction.
- Clients first level to contact with a view of buyer loyalty and highest buyer retention
- Comply with communication scripts” when dealing with totally different matters
- Seize alternatives to upsell merchandise after they come up
- Construct sustainable relationships and have interaction prospects by taking the additional mile
- Determine prospects’ wants, make clear info, analysis each situation and supply options and/or alternate options
- Meet private/group qualitative and quantitative targets
- Grow to be an knowledgeable (Gastronauts) on Meat and on Licious processes and capabilities
- Deal with all kinds of queries from prospects with confidence and preserve information of all of the conversations.
- Guarantee correct actions are taken on all buyer complaints. In case buyer complaints will not be resolved, check with designated departments for additional investigation
- Educate and empower our prospects and supply higher help by means of Licious
- Drive our Voice of the Customer program to advocate for the client and enhance Licious by means of incorporating buyer suggestions
- Present options and information the client by means of to decision
- Escalate crucial help points to the suitable channel
- Improve buyer satisfaction and construct loyalty by means of offering wonderful, private buyer help.
- Guarantee prospects have a nice expertise with customer support even after they face issues with product.
Desired profile:
Training: Commencement/HSC certified.
Key Competencies
- Good Communication Abilities
- Customer obsessed and adaptableness to totally different character sorts
- Capacity to pay attention and lively drawback fixing abilities logically and critically
- Capacity to multitask, set priorities and handle time successfully
- Good interpersonal, numerical and analytical capacity
- Capacity to deal with strain
- Clear and nice talking voice
- Fluent in Hindi and English
- Fast-witted to know issues quick
- Tech-savviness (MS workplace)
PreRequisites for making use of:
- A laptop computer with beneath necessities:
- Minimal of 4 GB Ram
- I3 or increased course of
- 128 GB space for storing
- Windows10
- 64 bit processor
- Not older than 2 years
- Mini UPS for WiFi Routers
- A secure broadband or cell web connection.The connection pace must be a minimal of fifty MBPS.