Are you looking to kickstart your career in the banking and financial services sector? Here’s an excellent opportunity! A leading global bank is hiring Customer Service & Operations Analysts for its Chennai office.
This is a full-time, permanent job offering a chance to work with a dynamic team while supporting global customers.
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🌟 About NatWest Group
NatWest Group is a purpose-led organization that champions potential, helping people, families, and businesses to thrive. With a global presence, NatWest offers countless growth and career opportunities for young professionals.
✅ Job Overview
- Company: NatWest Group
- Position: Customer Service & Operations Analyst
- Location: Chennai, India
- Job Type: Full Time, Permanent
- Application Closing Date: 04 July 2025
- Experience: Freshers (2023 & 2024 Graduates Eligible)
🏢 About the Role
As a Customer Service & Operations Analyst, you will support customers and internal teams by responding to queries, investigating issues, and improving operational processes. Your work will directly contribute to better customer experiences and streamlined business operations.
🔥 Key Responsibilities
- Handle customer queries via calls, emails, and chats.
- Investigate and resolve issues while maintaining high customer satisfaction.
- Assist in improving processes for better operational efficiency.
- Maintain accurate records of daily operations and trends.
- Collaborate with internal teams and suggest automation or process enhancements.
- Provide coaching to improve team productivity and knowledge.
🎯 Eligibility Criteria
- Graduates from 2023 & 2024 – Courses like B.Com, BA, BBA, BSc (Non-IT), Mass Communication, or Journalism.
- Strong communication and analytical skills.
- Good knowledge of MS Office – Excel, PowerPoint, Word.
- Ability to multitask and maintain accuracy under pressure.
- Basic understanding of contact center operations is a plus.
💼 Skills Required
- Customer service orientation.
- Good organizational and planning abilities.
- Data analysis and problem-solving mindset.
- Attention to detail.
- Basic knowledge of performance metrics.
📍 Job Location
- Chennai, India
- Work Mode: On-Site (India-based)
🚀 Why Apply?
- Work for a global financial brand.
- Freshers-friendly role with training.
- Enhance your operational and customer service skills.
- Excellent growth opportunities in a professional setup.
📢 How to Apply?
👉 Submit your application before 4th July 2025.
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If you are a fresher with strong communication and analytical skills, this Customer Service & Operations Analyst job in Chennai is a fantastic opportunity to start your career in the financial services sector. Apply before 4th July 2025!
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