PhonePe Recruitment 2024 for Advisor, ONDC Function. Candidates can undergo the small print and apply utilizing the hyperlink offered on the backside of the Submit. Apply Earlier than the Job Expires.
PhonePe Recruitment 2024 – Advisor, ONDC
| Firm title | PhonePe |
| Web site | www.PhonePe.com |
| Job Function | Advisor, ONDC |
| Work Location | Bengaluru, India |
| Job Sort | Full Time |
| Expertise | 0-3 years of expertise in customer-facing roles, ideally in e-commerce or Q-commerce industries with chat assist expertise. |
| Qualification | Bachelor’s or Grasp’s diploma |
| Batch | Not Talked about |
| Package deal | 4 – 6.5 LPA(Anticipated) |
Job Description
PhonePe Recruitment 2024 – Advisor, ONDC
We’re looking for specialists to affix our In-house Buyer Expertise crew. As a specialist, your foremost focus will probably be resolving buyer points and discovering revolutionary methods to reinforce their total expertise.
Tasks embrace addressing and resolving buyer issues promptly, figuring out patterns to enhance assist techniques, and suggesting course of enhancements to optimize buyer satisfaction.
Key Tasks:
- Prioritize integrity and customer-centricity in all interactions.
- Reply to fundamental PhonePe account and transaction inquiries through telephone and information channels.
- Comply with established processes to attain well timed concern decision.
- Domesticate buyer belief by way of efficient communication.
- Meet productiveness targets on an hourly and day by day foundation.
- Make the most of inner sources to facilitate concern decision.
- Collaborate with related groups to resolve advanced points promptly.
- Suggest and implement course of enhancements.
- Educate prospects on leveraging PhonePe options successfully.
Preferrred Candidate Profile:
- Wonderful written and verbal communication abilities.
- Robust aptitude for studying and adapting.
- Energetic listening abilities with the flexibility to deal with objections.
- Buyer-focused with the flexibility to adapt to varied eventualities.
- Staff-oriented, open to suggestions, and versatile.
- Efficient multitasking, prioritization, and time administration talents.
- Proficiency in English and Hindi.
- Commencement (10+2+3) is required.
Necessities:
- 0-3 years of expertise in customer-facing roles, ideally in e-commerce or Q-commerce industries with chat assist expertise.
- Multilingual abilities are a plus.
Extra Advantages:
- Complimentary lunch.
- 5-day workweek with two rotational days off.
- Complete advantages bundle for full-time workers together with medical, essential sickness, unintentional, and life insurance coverage.
- Wellness applications together with worker help, onsite medical companies, and emergency assist.
- Parental assist applications akin to maternity and paternity advantages, adoption help, and daycare assist.
- Mobility advantages together with relocation assist and journey insurance policies.
- Retirement advantages together with PF contributions, gratuity, NPS, and go away encashment.
- Different advantages like larger training help, automotive lease choices, and wage advance insurance policies.