About firm
Prodapt has a singular concentrate on the Connectedness vertical. We companion with the main creators of our hyper-connected world. Prodapts prospects vary from telecom operators, digital / multi-service suppliers (D/MSPs), know-how and digital platform firms within the enterprise of connectedness.
Prodapt builds, integrates, and operates options enabling next-generation applied sciences and improvements. Prodapt companies world leaders together with AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty International, Windstream, Virgin Media, Rogers, Deutsche Telekom amongst many others. Prodapt’s prospects right this moment assist greater than a billion individuals, and 5 billion gadgets keep linked.
Using over 6000+ individuals, Prodapt has places of work in North America, Europe, Latam, India, and Africa. We’re a part of the 128-year-old enterprise conglomerate, The Jhaver Group, which employs over 30,000 individuals throughout 80+ areas globally.
Job description
Necessities:
- Technical Data: Proficiency in diagnosing and resolving telecom-related technical points.
- Buyer Service Expertise: Means to supply glorious buyer assist and guarantee excessive satisfaction ranges.
- Communication Expertise: Sturdy verbal and written communication expertise in English to successfully work together with US prospects.
- Shift Flexibility: Willingness to work evening shifts aligning with US time zones.
- Drawback-Fixing Talents: Functionality to deal with and resolve buyer points effectively and successfully.
- NPS and CSAT Focus: Understanding and bettering Web Promoter Rating and Buyer Satisfaction metrics.
- AHT Administration: Means to handle Common Deal with Time to boost effectivity.
- Gross sales Expertise: Competence in upselling and cross-selling telecom services.
- Typing Etiquettes: Sustaining professionalism and accuracy in written communication.
- First Name Decision: Goal to resolve buyer points on the primary interplay.
- Professionalism: Exhibit knowledgeable demeanor in all interactions.
- Adaptability: Means to adapt to totally different buyer wants and eventualities.
Roles and Duties
- Technical Troubleshooting: Diagnose and resolve technical points associated to telecom companies, making certain minimal disruption for purchasers.
- Buyer Interplay: Present glorious customer support by means of varied channels (cellphone, chat, e-mail), addressing buyer issues and queries successfully.
- First Name Decision: Goal to resolve buyer points throughout the first interplay to boost buyer satisfaction.
- Documentation: Precisely doc buyer interactions, technical points, and resolutions for future reference and steady enchancment.
- Efficiency Metrics: Give attention to bettering key efficiency indicators corresponding to Web Promoter Rating (NPS), Buyer Satisfaction (CSAT), and Common Deal with Time (AHT).
- Communication: Talk technical data clearly and successfully to prospects, making certain they perceive the options supplied.
- Gross sales Assist: Determine alternatives to upsell or cross-sell telecom services when acceptable.
- Professionalism: Keep knowledgeable demeanor in all interactions, adhering to firm insurance policies and procedures.
- Crew Collaboration: Work collaboratively with workforce members and different departments to resolve complicated points and enhance general service high quality.
- Adaptability: Adapt to totally different buyer wants and eventualities, offering tailor-made assist and options.
Advantages
*Two Means Cab Facility
*One Day Meal
Candidates with Good Communication In English and prepared to work in Night time Shift can apply for this job.