- Job Position: Associate
- Qualification: Any Diploma
- Wage: Finest in Trade
- Job Location: Chennai
- Employment Sort: Full Time
- Final Date: Apply ASAP
1.Evaluate , execute and resolution the allotted circumstances for Video KYC processes : This contains shut coordination with the gross sales crew spocs in addition to the shopper by conducting the Video KYC verification for potential /current buyer base (consistent with the method /coverage outlined) .
2. Guarantee 100% adherence to the laws/coverage outlined for Video KYC course of in addition to KYC paperwork ( Formally legitimate paperwork -OVD’s)
3. Guarantee correct updation of the decisioning information/system for the ultimate choices on the circumstances
4. Be certain that the benchmark productiveness /accuracy & TAT goal is met & additionally assist crew targets for a similar
5. Guarantee prioritisation and closure of pressing buyer/inside stakeholders emails in addition to VKYC refferals
6. Evaluate the method and proactively establish the gaps & spotlight the identical for modifications – together with communication templates/buyer issues/RCA’s
7. Preserve/observe course of particular duties assigned for any new modifications in insurance policies/programs/processes
8. Guarantee close to zero complaints from inside in addition to exterior clients by guaranteeing correct /well timed execution of duties
9. Cater to distinctive requests, escalation, queries and actions as required by the enterprise
Find out how to Put together For Associate function at SBI Card ?
1. Perceive Video KYC Course of
- Analysis the KYC course of: Familiarize your self with the KYC (Know Your Buyer) laws and pointers, together with the Video KYC course of. Perceive the significance of verifying buyer identities utilizing video calls, and the official paperwork (OVDs) required for the method.
- Keep up to date on laws: Sustain with any updates to laws and insurance policies associated to KYC. This is essential for guaranteeing compliance and understanding any potential modifications in procedures.
2. Enhance Communication Abilities
- Efficient Communication: You can be coping with each inside groups (like gross sales) and exterior clients. Apply clear and concise communication, each written and verbal, as you will have to clarify KYC necessities to clients in the course of the video verification course of.
- Dealing with escalations: Discover ways to professionally deal with buyer queries and complaints. This contains sustaining a relaxed {and professional} demeanor in demanding conditions.
3. Technical Proficiency
- Familiarize with Video KYC Instruments: You would possibly want to make use of video conferencing instruments or software program to confirm buyer particulars. Be comfy with widespread instruments like Zoom, Skype, or particular KYC verification platforms.
- Knowledge Entry & Decisioning Techniques: Be proficient in dealing with programs the place you’ll replace buyer verification statuses and preserve information. Accuracy is essential, so apply knowledge entry and familiarize your self with any CRM or case administration instruments the corporate makes use of.
4. Consideration to Element
- Doc Verification: Be ready to evaluate official paperwork (akin to authorities-issued IDs) for authenticity. Discover ways to spot faux or invalid paperwork to make sure compliance with KYC requirements.
- Accuracy & Timeliness: Apply working effectively whereas sustaining accuracy. The function calls for assembly productiveness benchmarks and turnaround instances (TAT), so time administration is key.
5. Buyer Service Abilities
- Dealing with Buyer Queries: Discover ways to handle several types of buyer inquiries associated to KYC verification, together with coping with pressing points. Sturdy customer support abilities will assist you to handle expectations and enhance satisfaction.
- Addressing Complaints: Apply battle decision methods to deal with buyer complaints successfully and guarantee a constructive expertise.
6. Work on Drawback-Fixing Skills
- Figuring out Gaps: As a part of the job, you’ll be anticipated to establish potential course of gaps. Apply pondering critically about methods to enhance processes, whether or not it’s associated to communication, buyer verification, or system points.
- Proactive Options: Keep proactive about bettering effectivity and supporting crew targets. Consider methods to cut back errors and enhance resolution-making accuracy.
7. Time Administration & Prioritization
- Assembly Deadlines: You’ll must handle your workload successfully to fulfill deadlines and guarantee pressing requests are dealt with promptly. Study prioritization methods to make sure well timed decision of circumstances, emails, and escalations.
- Multitasking: Count on to juggle a number of duties, together with dealing with Video KYC requests, processing paperwork, and addressing buyer points. Strengthen your skill to multitask with out sacrificing high quality.
8. Familiarize Your self with Firm Insurance policies
- Inside Processes & Pointers: Evaluate any inside insurance policies or manuals offered by the corporate associated to the Video KYC function. This contains understanding the escalation protocols, documentation requirements, and the specifics of what’s anticipated for every case.
Find out how to Apply for SBI Card Off Campus Drive 2024?
All and eligible candidates can apply for this drive on-line as quickly as doable through the use of official hyperlink given under.