Job Description
- Job Kind: Work From Home
- Put up Identify: Customer Support
- Qualification: Any Graduate
- Expertise: Freshers Are Eligible
- Wage: Rs.32000 Per Month
Job Abstract – We’re on the lookout for a Customer Support – Trainee who will likely be accountable for buyer software program adoption and help
Key Accountability Areas
1. Shopper Support:
- Monitor and supply immediate help to purchasers by way of varied communication channels, together with cellphone, e-mail, and stay chat.
- Troubleshoot & present step-by-step directions or options to resolve shopper tickets.
- Act as a liaison between purchasers and inner groups, escalating advanced points or suggestions as obligatory to make sure well timed decision.
- Information purchasers within the efficient use of SP digital logistics platform, addressing inquiries associated to account setup, navigation, options, and functionalities.
2. Customer Success – Adoption Enhancement:
- Monitor person adoption and purchasers KPI adherence throughout the platform.
- Proactively interact customers via assessment conferences to drive product adoption & driver worth.
- Constantly attempt to reinforce the shopper expertise by figuring out alternatives for course of enhancements.
- Implement methods for enhancing person engagement and satisfaction.
- Foster a optimistic person expertise by offering well timed and efficient help.
3. Consumer Account Configuration:
- Configure person accounts within the system based mostly on particular person necessities.
- Guarantee correct and seamless onboarding processes for brand spanking new customers.
- Collaborate with cross-purposeful groups to handle person configuration wants.
4. Coaching and Onboarding:
- Help within the creation of help documentation and tutorials to empower purchasers in self-service troubleshooting and onboarding.
- Conduct complete person coaching periods by way of cellphone calls and emails.
- Facilitate a clean onboarding course of, making certain customers have obligatory data and sources.
- Reply promptly to person inquiries, offering clear and concise steerage.
5. Monitoring and Reporting:
- Monitor person adoption ranges and determine areas for enchancment.
- Generate studies on person engagement, figuring out gaps and proposing options.
- Collaborate with inner groups to implement methods for enhancing person adoption.
- Preserve correct and detailed information of shopper interactions and inquiries
6. Product and Customer Progress:
- Collaborate with cross-purposeful groups, together with product growth and gross sales, to speak shopper suggestions and contribute to product enhancements.
- Keep up to date on product updates, trade developments, and finest practices to offer knowledgeable help and help to purchasers.
- Foster good relations with prospects to keep up product rankings and referral for brand spanking new purchasers.
- Determine progress alternatives for additional digitalisation at present purchasers.
{Qualifications}:
- Bachelor’s diploma in engineering, enterprise administration, logistics, provide chain administration, or a associated subject most popular.
- Good in Excel and / or Presentation.
- Glorious communication abilities, each verbal and written, with the power to convey technical data clearly and concisely to non-technical purchasers.
- Robust drawback-fixing skills and a proactive method to resolving shopper points and inquiries.
- Any previous expertise with fundamental technical troubleshooting, logistics software program, CRM instruments, assist desk, comparable shopper dealing with function, is a plus.
- Willingness to work versatile hours as wanted to help shopper enterprise wants.
Most well-liked Expertise & Angle:
- Take possession of labor assigned and persistence to closure.
- Fast learner and inner drive for steady enchancment.
- Expertise or curiosity in software program or expertise-associated buyer help.
- Distinctive interpersonal abilities and the power to empathize with purchasers’ wants and considerations.
- Element-oriented with wonderful organizational abilities and the power to handle a number of priorities successfully.
- Data of finest practices in person coaching and adoption methods.
Different Particulars:
- Variety of Openings – 3
- Job Kind – Full time
- Wage – 3 to six LPA
About SuperProcure
SuperProcure is a subsequent-era finish-to-finish TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes throughout the logistics worth chain from automobile sourcing to freight accounting, making certain stakeholder collaboration, actual-time visibility & transparency. We’re decided to make the lives of the logistic groups simpler, add worth, and assist in establishing a good and useful course of for companies. SuperProcure is trusted by a various buyer base unfold throughout manufacturing & building industries to spice up their buyer serviceability with slicing-edge expertise options.