Interview Questions & Answers for Sutherland Work From Home – Associate Customer Service Role
Looking for a remote job with a great salary? Sutherland is hiring Associate – Customer Service roles for freshers and experienced professionals. If you have 0 to 7 years of experience and a graduate degree (preferably in Finance & Accounting), this could be a perfect fit for you. The best part? It’s completely work from home, and you can earn between ₹30,000 to ₹50,000 per month. If you’re looking for a flexible, high-paying job, don’t wait—apply now
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Sutherland Work From Home Jobs – Overview
Interview Questions & Answers for Sutherland Work From Home – Associate Customer Service Role
| Sutherland Work From Home Jobs Details : | |
| Company | Sutherland work from home |
| Roles | Associate – Customer Service |
| Qualification | Graduate (preferably from Finance & Accounting background) |
| Location | Remote |
| Work Experience | 0-3 years |
Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Interview Questions & Answers for Sutherland Work From Home – Associate Customer Service Role
Job Description:
- Bachelor’s degree with 0-7 years of experience in AR Collections
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
- Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
- Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
- SHIFT – UK Shift
Qualifications:
Graduate (preferably from Finance & Accounting background)
Interview Questions & Answers for Sutherland Work From Home – Associate Customer Service Role
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Interview Questions & Answers for Sutherland Work From Home – Associate Customer Service Role
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