Are you a tech-savvy professional with a passion for solving complex customer problems? If you’re looking for a full-time remote job in India with a globally recognized SaaS company, this opportunity from Wingify Software Pvt. Ltd. might be perfect for you.
Wingify, the creator of the popular VWO (Visual Website Optimizer) platform, is currently hiring for the role of Technical Account Manager – Customer Support Specialist for its APAC support shift (5 AM to 1 PM IST).
🚀 About Wingify
Founded in 2010, Wingify is a remote-first, fast-growing SaaS company headquartered in India. Their flagship product, VWO, helps thousands of companies across the globe optimize digital experiences through A/B testing, behavioral analytics, and personalization. Wingify’s work culture is innovative, remote-friendly, and customer-obsessed.
🧾 Job Overview
Role: Technical Account Manager – Customer Support Specialist
Type: Full-Time
Experience: 2 to 6 years
Location: Work From Home (Anywhere in India)
Shift Timing: 5 AM to 1 PM IST (APAC Support Shift)
Openings: 1 Position Only
🛠️ Key Responsibilities
As a Technical Account Manager, you’ll be the go-to tech support expert for assigned customers. Your role includes:
✔️ Handling technical queries via email, chat, or phone
✔️ Troubleshooting issues using tools like Jira
✔️ Collaborating with Product, QA, and Engineering teams
✔️ Assisting with customer onboarding and success
✔️ Ensuring issues are resolved within SLA timelines
✔️ Providing technical insights to improve the product
🎯 Required Skills & Qualifications
✅ 2–6 years experience in a technical support or account management role
✅ Strong knowledge of HTML, JavaScript, CSS, jQuery (mandatory)
✅ Experience with SaaS products and web technologies
✅ Familiarity with bug tracking tools (Jira) and CRM platforms (Salesforce)
✅ Strong communication & problem-solving skills
✅ Ability to work independently in a remote environment
🎓 Educational Background
- Bachelor’s degree in Computer Science, IT, or a related field
🌍 Why Join Wingify?
✨ Remote-First Culture – Work from anywhere in India
💰 Competitive Salary + Benefits
🩺 Comprehensive Health Insurance (for you and your dependents)
📈 Opportunities for career growth in a global SaaS environment
🌐 Work with top-tier clients and a passionate product team
🌟 Contribute to a product that’s used worldwide – VWO
📌 Who Should Apply?
This job is ideal for:
🔹 Customer Support Engineers with 2+ years experience
🔹 Web developers looking to shift into customer-facing roles
🔹 Professionals who want to work in a fast-growing SaaS company
🔹 People with strong frontend tech knowledge (HTML, JS, jQuery)
🔹 Candidates looking for remote APAC jobs in tech support
🔗 How to Apply
Ready to join the Wingify team?
📣 Final Thoughts
If you’re passionate about customer success, love technology, and want to work remotely in a globally trusted SaaS company, the Technical Account Manager role at Wingify could be your next big career move.
Don’t wait! Only one vacancy is open – apply soon and take a step toward a fulfilling remote job in India.
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