Zoho Hiring Customer Success Specialists – Chennai

July 1, 2025 CareersTN

Apply for Zoho Customer Success Specialist Jobs in Chennai. Join Zoho’s global SaaS team. 5+ years experience in sales, account management, or customer success. Check eligibility, job description, and apply now.

Are you looking for a customer success role in a top IT company? Zoho Corporation is hiring Customer Success Specialists for its Chennai office. If you are passionate about customer relationships, data analytics, and SaaS products, this is your chance to join one of India’s leading software companies.

🚀 Job Overview – Zoho Customer Success Specialist

Company: Zoho Corporation
Role: Customer Success Specialist
Location: Chennai
Experience: 5+ Years in Sales/Account Management/Customer-Facing Roles
Industry: B2B SaaS / IT Software

📢 Job Description

Join Zoho’s global team to help customers succeed using Zoho Analytics and other Zoho products. This role involves managing client relationships, driving customer satisfaction, and expanding accounts.

🔥 Key Responsibilities

Drive revenue through proactive outreach to existing customers.
Manage Net Revenue Retention (NRR), Net Promoter Score (NPS), and account health.
Understand customer business needs and challenges.
Demonstrate product value through presentations and demos.
Collaborate with internal teams to resolve issues and ensure smooth onboarding.
Handle full sales cycles—from prospecting to closing deals.

✅ Skills & Requirements

Minimum 5 years experience in sales, customer success, or account management in a B2B SaaS company.
Proven track record of meeting or exceeding revenue targets.
Strong communication skills (both written and spoken English).
Problem-solving, proactive mindset, and customer-first attitude.
Ability to work in shifts (to support global clients).
Empathy and relationship-building skills.

📍 Work Location

Chennai, India
(Open to candidates willing to relocate to Chennai.)

⚡ Why Join Zoho?

Work with a global SaaS leader with over 15,000 employees worldwide.
Exposure to top clients like HP, Philips, La Liga, and HDFC.
Opportunity to grow within a company that builds over 60+ software products.
Competitive salary, great workplace culture, and growth-oriented environment.

📅 Application Process

Only shortlisted candidates will be contacted for the interview process.

Apply Now

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Zoho Hiring Customer Success Specialists – Chennai | Zoho Careers 2025