Looking for a career in customer service and sales? Here’s your chance! eClerx, a leading provider of business process management services, is hiring Customer Care Executives in Chennai. This role is ideal for candidates with 0–3 years of experience who are passionate about customer support, online chat assistance, and upselling.
Job Details
- Job Title: Customer Care Executive
- Company: eClerx
- Location: Chennai, Tamil Nadu
- Experience: 0–3 years
- Employment Type: Full-time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice (Chat Process)
About the Role
As a Customer Care Executive (Inbound US Chat Process), you will be the first point of contact for customers in the United States who connect via chat. Your responsibilities will include answering inquiries, resolving issues, and engaging customers with product knowledge to encourage sales and upselling.
This role requires excellent communication, multitasking, and problem-solving skills in a fast-paced, chat-based environment.
Key Responsibilities
- Respond to customer chats in a professional and timely manner.
- Understand customer needs and provide accurate details about products, services, pricing, and promotions.
- Proactively upsell and cross-sell products and services.
- Handle objections with empathy and professionalism.
- Maintain accurate records of all customer interactions in the CRM system.
- Meet or exceed individual and team sales targets.
- Stay updated on company products, services, and industry trends.
Requirements
- Education:
- High School Diploma or equivalent (mandatory)
- Bachelor’s degree in any field (preferred)
- Skills & Experience:
- Excellent written communication skills in English.
- Previous customer service or sales experience (chat/online preferred).
- Ability to multitask, prioritize, and adapt to fast-paced environments.
- Strong problem-solving and time-management skills.
- Flexibility to work in rotational shifts (including evenings, weekends, and holidays).
- Familiarity with CRM systems and basic computer knowledge.
Why Join eClerx?
- Opportunity to work in a global BPM / BPO environment.
- Exposure to international chat-based customer support and sales.
- Performance-driven role with attractive growth opportunities.
- Learn sales techniques and customer service skills in a professional setting.
How to Apply
Interested candidates can apply through the official job portal or contact the HR representative mentioned in the posting for quick processing.
Final Thoughts
If you have strong English communication skills and are passionate about customer service and sales, this is an excellent opportunity to build your career with eClerx in Chennai. Freshers and experienced candidates (0–3 years) are encouraged to apply for the Customer Care Executive – Inbound US Chat Process role.
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