Are you passionate about delivering exceptional customer service while building a rewarding career with one of the world’s leading IT services companies? Cognizant is now hiring PE-Customer Service Professionals with 1–4 years of experience for a work-from-home opportunity. This role is perfect for individuals skilled in customer interaction, travel management, MS Excel, and reservation systems.
Job Summary
Cognizant is seeking dedicated Customer Service Professionals to manage customer interactions, travel arrangements, and data handling with precision. This role requires adaptability to rotational shifts, ensuring seamless customer support. Candidates with prior experience in reservation systems will have an added advantage.
Key Responsibilities
As a PE-Customer Service PR Professional, you will:
- Provide exceptional customer service by resolving inquiries efficiently.
- Manage travel arrangements and bookings with accuracy.
- Utilize MS Excel to track and analyze customer data.
- Collaborate with team members to enhance service processes.
- Adapt to rotational shifts for consistent support.
- Communicate effectively to deliver tailored customer solutions.
- Monitor and update reservation systems regularly.
- Implement customer feedback to improve service quality.
- Support strategies for customer retention and loyalty.
- Ensure compliance with company policies in all interactions.
- Contribute to operational efficiency and service excellence.
- Maintain professionalism and teamwork in a remote setup.
- Stay updated on industry trends and best practices.
Qualifications
To succeed in this role, you should have:
- Strong customer service skills with a focus on travel management.
- Proficiency in MS Excel for data analysis.
- Experience in reservation systems.
- Adaptability to rotational shifts.
- Excellent communication and problem-solving skills.
- Ability to work independently in a remote environment.
Required Certifications
- Certified Customer Service Professional (CCSP)
- Microsoft Office Specialist (MOS) in Excel
Why Join Cognizant?
At Cognizant, you’ll be part of a global team of 300,000+ professionals across industries and geographies. We pride ourselves on fostering a collaborative, inclusive, and innovative workplace.
✅ A supportive work culture where you can thrive.
✅ Opportunities to grow your career in digital transformation.
✅ Recognition as one of Forbes World’s Best Employers 2024.
✅ A chance to make an impact across industries and communities.
About Cognizant
Cognizant is a global leader in professional services, helping clients transform their business, technology, and operations for the digital era. With its consultative approach and industry expertise, Cognizant consistently ranks among the world’s most admired companies.
Equal Opportunity Employer
Cognizant is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, religion, disability, veteran status, or any other protected characteristic.
How to Apply
Interested candidates can apply directly through Cognizant’s careers page. Shortlisted applicants may be required to attend interviews (in-person or virtual) and present valid government-issued ID during the process.
📌 Job Role: PE-Customer Service PR
📌 Experience: 1–4 Years
📌 Location: Remote / Work From Home
📌 Industry: IT Services, Travel Management, Customer Support
👉 Apply now and build your career with Cognizant – where innovation meets opportunity!
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