Location: Pallavaram, Chennai
Company: Hexaware Technologies
Job Type: Full-Time | Permanent
Experience: 0 – 4 Years
Salary: ₹2.25 – ₹3 LPA
Openings: 1
🏢 About Hexaware Technologies
Hexaware Technologies is a leading global IT services and consulting company delivering cutting-edge digital transformation solutions. With a focus on innovation and customer-centric solutions, Hexaware empowers businesses worldwide. This is an exciting opportunity to join their Customer Support (Non-Voice) team and kickstart or elevate your career in the IT services industry.
💼 Role: Customer Support Executive (Non-Voice)
Hexaware Technologies is conducting a Direct Walk-In Drive for the position of Customer Support Executive (Non-Voice) in Chennai. Freshers and experienced professionals passionate about chat/email support are encouraged to apply.
📍 Walk-In Drive Details
- 📅 Dates: 6th October – 8th October 2025
- ⏰ Time: 10:00 AM – 1:30 PM
- 📍 Venue:
Hexaware Technologies Ltd., Featherlite – The Address,
7th Floor, 200 Feet Radial Road,
Pallavaram, Chennai – 600043
(Opp. Vels University)
📞 Contact: Aksa – HR (7708675357)
👉 Mention “Aksa – HR” on top of your resume when attending the interview.
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🧑💻 Job Description – Non-Voice Process
As a Customer Support Executive (Non-Voice), you will be responsible for providing excellent chat and email-based support to clients and customers. Your primary role is to resolve queries, deliver quick responses, and ensure customer satisfaction without voice-based communication.
🔍 Key Responsibilities:
- Provide email and chat support to customers.
- Respond promptly to queries and resolve issues efficiently.
- Maintain high standards of written communication, grammar, and tone.
- Escalate unresolved queries to the appropriate department.
- Adhere to quality and performance metrics.
🎓 Eligibility Criteria
- ✅ Education: Any graduate (Candidates with arrears are not eligible)
- ✅ Experience: 0 – 4 years (Freshers with excellent communication are welcome)
- ✅ Notice Period: Immediate joiners preferred
- ✅ Shifts: 24/7 rotational (5 working days, 2 rotational offs)
✍️ Desired Candidate Profile
- Excellent written communication skills (grammar, sentence structure, clarity).
- Strong comprehension and email/chat etiquette.
- Quick learner with problem-solving ability.
- Ability to work independently and in a team environment.
- Willingness to work in rotational shifts (including night shifts).
🧪 Interview Process
The selection process includes the following rounds:
- 📞 HR Round
- 🧑💻 Operations Round / Written Assessment
- 🧠 Aptitude Test
- 🤝 Client Interview
💼 Job Details at a Glance
| Job Title | Customer Support Executive (Non-Voice) |
|---|---|
| Company | Hexaware Technologies |
| Experience | 0 – 4 Years |
| Salary | ₹2.25 – ₹3 LPA |
| Location | Pallavaram, Chennai |
| Job Type | Full-Time, Permanent |
| Interview Dates | 6th – 8th Oct 2025 |
| Contact | Aksa – HR (7708675357) |
🌟 Why Join Hexaware Technologies?
- 💼 Opportunity to work with a global IT leader
- 🧑💻 Strong learning environment for freshers
- 📈 Career growth in customer support and IT services
- 🌎 Exposure to global clients and processes
- 🕐 Stable, permanent job with excellent work culture
📣 How to Apply
No prior registration is needed! Simply walk in with your updated resume between 6th – 8th October 2025 (10:00 AM – 1:30 PM).
📍 Interview Venue:
Hexaware Technologies Ltd., Featherlite – The Address,
7th Floor, 200 Feet Radial Road,
Pallavaram, Chennai – 600043
👉 Don’t forget to write “Aksa – HR” on top of your resume before attending the interview.
❓ Frequently Asked Questions (FAQs)
1. Is this a voice or non-voice process?
✅ This is a non-voice process – you will handle chat and email support only.
2. Are freshers eligible for this role?
✅ Yes, freshers with strong communication skills can apply.
3. Are candidates with arrears eligible?
❌ No, candidates with active arrears will not be considered.
4. What is the work schedule?
🕐 It’s a 24/7 rotational shift, 5 working days a week with 2 rotational offs.
5. Is prior experience required?
❌ Not mandatory. Freshers and candidates with up to 4 years of experience are eligible.
📢 Don’t Miss This Walk-In Drive!
Join Hexaware Technologies and start your journey in customer support with one of India’s leading IT consulting firms. Freshers with strong written communication skills and a passion for client interaction are highly encouraged to attend.
