Freshers Hiring – Customer Support Associate (CSA) – International Non-Voice Process | Firstsource Chennai | 2020–2025 Graduates

Location: Navalur, Chennai
Company: Firstsource Solutions Ltd.
Job Type: Full-Time | Permanent
Experience: Freshers (0 Years)
Salary: ₹1.5 – ₹2.25 LPA
Openings: 100

🏢 About Firstsource Solutions

Firstsource Solutions is a leading global provider of business process management (BPM) services. Specializing in customer experience, healthcare, BFSI, and communications solutions, Firstsource empowers enterprises with high-quality support and operational excellence. If you’re a recent graduate looking to start your career in the BPO/ITES industry, this is a golden opportunity.

💼 Role: Customer Support Associate (CSA) – International Non-Voice

Firstsource is conducting a Mega Walk-In Drive for freshers to join their team as Customer Support Associates (CSA) in the International Non-Voice Healthcare process. If you have strong communication, listening, and typing skills, this role is perfect to kickstart your professional journey.

📍 Walk-In Drive Details

• 📅 Dates: 6th October – 15th October 2025
• 🕥 Time: 10:30 AM – 2:00 PM (Monday – Friday)
• 📍 Venue:
  Firstsource Solutions Ltd.,
  5th Floor, ETA Techno Park, Block 4,
  33 OMR, Navalur, Chennai – 603103
  Landmark: Near Vivira Mall

📞 Contact: Abhilash – HR (8754145298)
👉 Mention “Abhilash – HR” on top of your resume when attending the interview.

🧑‍💻 Job Description – International Non-Voice CSA

As a Customer Support Associate (Non-Voice), you will be responsible for providing chat and email support to healthcare clients in an international environment. This is a non-voice role — no phone calls, only written communication.

🔍 Key Responsibilities:

• Respond to customer queries via chat/email with accuracy and professionalism.
• Understand and resolve issues by actively listening and analyzing customer needs.
• Maintain quality standards and meet productivity targets.
• Document interactions accurately and escalate unresolved issues when needed.
• Deliver a high-quality support experience while adhering to process compliance.

🎓 Eligibility Criteria

✅ Education:

• Any Arts & Science UG graduates (2020 – 2025) are eligible.
• ❌ Not Eligible: BE/B.Tech, MBA, PG candidates.
• ❌ Candidates with prior experience in other fields are not eligible — Freshers only.
• ❌ Candidates with arrears/backlogs are not eligible.

✅ Skills Required:

• Strong written communication skills
• Good listening and typing abilities
• Eagerness to learn and grow in the BPO/Healthcare industry

🕐 Shift & Benefits

• 🌙 Shift: Night shift / Flexible to work in any shift
• 🚖 Transport: One-way drop cab facility (within 30 km)
• 📈 Growth: Clear career growth path with performance-based promotions

📄 Documents to Carry for Interview

Please bring the following documents to the interview venue:

1. Updated Resume
2. Aadhar Card
3. PAN Card
4. Educational Certificates (1st–6th semester marksheets & provisional certificate)

🧪 Selection Process

The recruitment process includes the following stages:

1. 📞 HR Screening
2. 🧑‍💻 Written Communication/Typing Test
3. ✅ Final Client Round

🧭 Job Overview

🌟 Why Join Firstsource?

• 🚀 Perfect opportunity for fresh graduates to start their career
• 💼 Global exposure working in international healthcare domain
• 📈 Structured growth with regular appraisals
• 🧑‍💻 Learn from industry leaders in BPM and customer support
• 🤝 Supportive work culture and comprehensive training provided

📢 How to Apply

No registration required – simply walk in with your documents and resume.

📍 Interview Venue:
Firstsource Solutions Ltd.,
5th Floor, ETA Techno Park, Block 4,
33 OMR, Navalur, Chennai – 603103
Landmark: Near Vivira Mall

👉 Don’t forget to write “Abhilash – HR” on top of your resume before attending.

❓ Frequently Asked Questions (FAQs)

1. Who is eligible for this role?
✅ Any Arts & Science UG graduate from 2020–2025 without arrears.

2. Are engineering or MBA students eligible?
❌ No. BE/B.Tech, MBA, and postgraduates are not eligible.

3. Is this a voice process?
❌ No. This is a non-voice (chat/email) customer support role.

4. Is this a work-from-home role?
❌ No. It’s a work-from-office position in Chennai.

5. What is the shift timing?
🌙 Mostly night shift. Candidates must be flexible with shift timings.

📢 Don’t Miss This Opportunity!

Start your career with Firstsource Solutions – one of India’s leading BPM companies. If you’re a fresher with strong communication and typing skills, this walk-in drive is the perfect launchpad for your career in the International Non-Voice Healthcare domain.