Master the Art of Digital Communication: Your Future as a Chat Customer Service Specialist at Citi, Chennai

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Are you a meticulous problem-solver with a knack for clear communication? Do you thrive in a dynamic, supportive environment where your contributions truly make an impact? If so, an exciting opportunity awaits you at Citi in Chennai as a Chat Customer Service Specialist (Ops Support Specialist 4). This entry-level position is your gateway to a rewarding career, offering unparalleled growth potential within a global financial powerhouse.

Why Citi? Discover a Career, Not Just a Job.

At Citi, we believe in empowering our employees. With a global team of over 230,000 dedicated individuals, you’ll join a community that fosters professional development, encourages giving back, and celebrates making a real difference. Your journey at Citi is more than just a job; it’s a chance to build a fulfilling career with purpose.

What Does a Chat Customer Service Specialist Do?

As an Ops Support Specialist 4, you’ll be at the heart of our operations, providing essential support services that keep everything running smoothly. While the job title highlights “Chat Customer Service Specialist,” the core responsibilities outlined in the Ops Support Specialist 4 description indicate a broader operational support role with a strong emphasis on detailed execution and problem-solving. This includes:

• Mastering Operational Procedures: You’ll follow established procedures to tackle complex assignments and resolve issues that require in-depth investigation and research. Your ability to meticulously follow guidelines will be key to your success.
• Becoming a Team Player & Subject Matter Expert: This isn’t just about individual tasks; you’ll contribute to the team, potentially leading special projects, training new hires, and offering daily guidance to colleagues. Your expertise will be valued and sought after.
• Data Management & Analysis: From record maintenance and storage to account management and imaging, you’ll be involved in crucial data handling. Basic analysis and research will also be part of your day-to-day.
• Liaison & Communication: You’ll act as a vital link between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and coordination.
• Risk Management & Compliance: Citi places a high premium on safeguarding its reputation, clients, and assets. You’ll play a critical role in demonstrating sound ethical judgment, adhering to policy, and escalating any control issues with transparency.

Who Are We Looking For?

We’re seeking individuals who are ready to dive in and make a difference. If you possess the following qualifications, we encourage you to apply:

• Experience: 1-3 years of relevant experience, ideally within a business office or operational environment.
• Technical Proficiency: Proficient computer and math skills, with a focus on complex databases and spreadsheets.
• Attention to Detail: A consistent and unwavering commitment to accuracy and precision is paramount.
• Technical & Administrative Expertise: Demonstrable skills in both technical execution and administrative tasks.
• Education: A Bachelor’s Degree is required.

Your Impact at Citi

This role is more than just support; it’s about enabling smooth operations, mitigating risks, and contributing to the overall success of a global financial institution. You’ll be part of the Operations – Core job family group, specifically within Operations Support, working full-time on-site in Chennai, Tamil Nadu, India.

Ready to Shape Your Future?

If you’re eager to build a career where you can learn, grow, and make a tangible impact, then the Chat Customer Service Specialist (Ops Support Specialist 4) position at Citi is your next step. Don’t miss this opportunity to join a diverse and inclusive team that values your contributions.

Apply Today and Discover Your Future at Citi!

[Link to Application – assuming there’s an “Apply (opens in new window)” link provided with the job description, this would be the place to insert it if I had it.]

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Disclaimer: Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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