HCLTech Customer Service Representative Job in Chennai 2025 – Latest Hiring for Email Back Office Team
HCLTech is one of the leading global IT service providers, known for offering excellent career growth, stability, learning opportunities, and an employee-focused work culture. In 2025, HCLTech has announced a new hiring drive in Chennai for the position of Customer Service Representative under the Email Back Office process. This role offers remote and hybrid work opportunities, making it ideal for job seekers looking for career flexibility without compromising professional growth.
The position is promoted directly by the HCLTech hiring team and is actively accepting applications. With more than 100 applicants already demonstrating interest, the job posting highlights strong eligibility criteria and exciting benefits, making this a promising opportunity for fresh graduates, early-career professionals, and candidates with experience in international customer support environments.
This function is particularly suited for professionals who are comfortable working in night shifts, have strong English communication skills, and enjoy handling customer concerns through email-based support rather than voice calling. The role also demands analytical thinking, problem-solving ability, and attention to detail due to the nature of internal tools, case categorization, and customer documentation processes.
HCLTech is hiring for the position of Senior Customer Service Representative in the Email Back Office team. This is a full-time role based in Chennai, with options for Work From Home (WFH) or Hybrid working models. The responsibilities primarily involve handling customer issues via email, analyzing cases, categorizing queries, and delivering resolution using predefined internal resources.
The employer emphasizes professional written communication, fast learning ability, and strong analytical skills. Unlike voice support roles, this position does not require frequent phone interactions, making it an excellent choice for candidates who prefer written support functions.
HCLTech follows a night shift schedule for this position, as it supports international (primarily USA-based) business operations.
Night shift roles often come with additional perks such as performance incentives, allowances, and better career growth opportunities in global teams.
HCLTech considers candidates who meet the following education criteria:
The company prioritizes communication skills and analytical ability over specific academic specialization, which opens opportunities for a wide range of candidates, including fresh graduates and early professionals.
To match HCLTech’s expectations for this role, candidates should have:
Candidates who have previously worked in BPO, email support, chat support, technical support, customer service, helpdesk, or retail support operations will find this role highly suitable.
As a Senior Customer Service Representative in the Email Back Office team, employees will handle the following responsibilities:
The role values accuracy and clarity, as it involves responding to real customer challenges where written communication plays a key role in customer satisfaction and resolution quality.
HCLTech is recognized globally for fostering innovation, employee development, and long-term career growth. The company offers:
Although the exact salary range is not publicly disclosed in the job listing, typical HCLTech salary estimates for similar roles in Chennai fall under:
Salary packages may vary based on communication skills, interview performance, and relevant experience.
Eligible candidates can apply directly by emailing their resume to:
Applicants are advised to use a clear subject line for better attention from recruiters, such as:
Application for Senior Customer Service Representative – Email Back Office
Make sure your resume highlights:
To stand out from other applicants, follow these tips:
You should apply for this role if:
HCLTech continues to be one of the most preferred companies in India for customer service and IT support careers. With flexible work options, global exposure, and career development opportunities, this role can be a strong stepping stone for candidates aspiring to excel in international customer support and operations.
If you are eligible and interested, apply quickly as the hiring team is actively reviewing profiles.