Deloitte, one of the world’s leading professional services organizations, is hiring for the role of Associate – Service Desk under its Artificial Intelligence & Engineering division in Chennai, Tamil Nadu. The Demand for IT support, L1 service desk professionals, and technical troubleshooting specialists has been rapidly increasing, and Deloitte continues to expand its service operations to support global business needs. With more than 100 applicants already showing interest, the position is gaining major attention from graduates and IT support professionals looking for stability, growth, and enterprise-level experience in a global organization.
The Associate Service Desk role is designed for professionals who excel in technical support, customer communication, problem diagnosis, and IT service management. This position provides exposure to global clients across different time zones, involvement in enterprise IT environments, and the opportunity to work alongside highly skilled professionals handling hybrid cloud infrastructure, AI support systems, service automation, and modern IT service practices.
As a Level – Associate, the primary responsibility involves handling L1 Service Desk activities, which include responding to customer inquiries, troubleshooting technical issues, managing service requests, documenting incidents, maintaining SLA compliance, and providing timely resolution through various communication channels such as phone, email, chat, webforms, and ticketing tools. The role demands strong communication skills, technical knowledge, multitasking ability, and flexibility to work in rotational shifts, including night shifts.
The position falls under Deloitte’s Hybrid Cloud Infrastructure team, which supports advanced digital transformation initiatives, cloud systems, AI-enabled platforms, high-performance computing, and automation-driven IT operations for global clients. The work environment emphasizes innovation, efficiency, knowledge building, customer satisfaction, and strong cross-team collaboration.
Selected candidates will be accountable for handling end-to-end service desk support tasks, including:
Providing technical assistance and customer support through calls, chat, email, and service tickets.
Taking ownership of incidents and service requests from initiation to resolution.
Troubleshooting issues, diagnosing root causes, and providing accurate fixes.
Maintaining SLA compliance and ensuring high-quality response standards.
Logging incidents, documenting resolutions, and updating knowledge base articles.
Assisting global users from regions including Americas, EMEA, and APAC.
Working with ITSM tools such as ServiceNow, JIRA, or other ticketing systems.
Collaborating with internal teams to ensure smooth issue resolution.
Proactively identifying process gaps and recommending automation or improvements.
Supporting junior team members and contributing to knowledge sharing.
Staying updated with system outages, service updates, and knowledge documentation.
To qualify for this position, candidates must have the following technical and professional competencies:
Minimum 3–5 years of overall experience in IT support or technical roles.
At least 2–3 years of prior experience in Service Desk, IT helpdesk, or L1 technical support.
Hands-on experience with IT service management tools like ServiceNow, JIRA, or similar platforms.
Proficiency in Microsoft Office tools (Excel, Outlook, Word, PowerPoint).
Strong troubleshooting, analytical thinking, and logical reasoning abilities.
Familiarity with IT workflows, routing principles, and incident lifecycle management.
ITSM certification is an advantage but not mandatory.
Domain knowledge in any industry or IT support environment is beneficial.
Deloitte looks for professionals who demonstrate:
Excellent verbal and written communication skills.
Strong customer-handling skills and conflict resolution ability.
A mindset of accountability, ownership, and proactive learning.
Agility to work in a fast-paced, high-pressure environment.
Strong collaboration, transparency, and teamwork.
Willingness to work flexible hours including night shifts and holidays.
Passion for staying updated with new technologies and support processes.
Eligible education backgrounds include:
Non-Engineering Graduates
Preferred degrees: BSC – IT, BCA, Computer Science, Information Technology, or related technical fields
Candidates from Tier 2 institutions are acceptable
Engineering graduates are not specified as mandatory, making this opportunity ideal for IT-related non-engineering graduates seeking professional IT support roles.
The job operates in a 24×7 support model. Selected candidates must be comfortable with:
Rotational shifts, including night shifts
Weekend and holiday shifts if required
Offshore delivery center (ODC) or client location support
High-availability support schedules tied to business requirements
Deloitte offers a globally recognized platform with a strong focus on learning, automation, leadership development, and employee well-being. Key benefits include:
Global exposure to enterprise IT and hybrid cloud infrastructure
Structured career development and learning programs
Collaboration with industry experts and diverse technology teams
Access to Deloitte University (DU) – Leadership learning and skill enhancement programs
Work culture focused on inclusion, innovation, and long-term career growth
Strong internal mobility and skill transformation opportunities
This role is ideal for candidates who:
Have service desk or IT support experience
Enjoy troubleshooting and customer interaction
Are comfortable with global communication and 24×7 shifts
Want to build a career in IT support, cloud operations, or technical service management
Are eager to learn and grow with enterprise IT environments
Applicants can apply directly through the Deloitte careers page or LinkedIn job post under Associate – Service Desk, Chennai. Ensure that your resume highlights:
Service Desk or IT support experience
Exposure to ServiceNow, JIRA, or ticketing tools
SLA management, incident resolution, and troubleshooting
Global customer handling experience if available
Shift flexibility and IT support certifications if any
Use a strong resume headline such as:
IT Service Desk Specialist | L1 Support | ServiceNow & Incident Management | 24×7 IT Support Experience
Add achievements like:
Resolved 85% of service tickets within SLA, improving response efficiency.
Managed 300+ monthly incidents across global user bases.
Assisted in knowledge base documentation, reducing repetitive escalations by 20%.
The Deloitte Associate Service Desk role in Chennai is an excellent opportunity for IT support professionals who want global exposure, structured career growth, technical enhancement, and real-world experience in cloud infrastructure, AI support ecosystems, and enterprise service operations. If you have a passion for solving technical problems, supporting customers, and working in a fast-moving IT service environment, this role can be a strong foundation for long-term career success.