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Tata Consultancy Services (TCS) is conducting a direct walk-in interview drive in Chennai for the Technical Support Representative – Voice Process role. This is an excellent opportunity for professionals with technical support, service desk, or IT customer service experience to join one of the world’s most trusted IT service brands. The hiring team is actively reviewing candidates, and interested applicants can walk in for interviews on 15th November 2025.
Job Overview
Company: Tata Consultancy Services (TCS)
Job Role: Technical Support Specialist / Technical Support Representative – Voice
Experience Required: 1 to 6 Years
Work Type: Full-Time, On-Site
Job Location: Chennai, Tamil Nadu
Interview Mode: Walk-in Drive
Interview Date: 15 November 2025 (Saturday)
Interview Time: 10:00 AM to 12:00 PM
Walk-in Interview Venue
Tata Consultancy Services Ltd,
Module-4, 3rd Floor South Block,
Chennai One IT SEZ Phase-2, 200 Feet Radial Road,
Inner Ring Road, MCN Nagar Extension, Pallavaram,
Thoraipakkam, Chennai, Tamil Nadu – 600097
Job Role & Responsibilities
The Technical Support Representative will be responsible for providing voice-based technical assistance to international customers. Candidates will work in a fast-paced 24/7 environment addressing troubleshooting, product issues, and service-related requests.
Key responsibilities include:
- Provide real-time technical support to global customers through voice channels
- Troubleshoot software, hardware, cloud, and infrastructure related issues
- Handle live support cases with strong customer service and problem-solving skills
- Manage tickets and resolve technical concerns efficiently
- Follow support protocols, SLAs, and internal guidelines
- Work in rotational shifts including night shifts and weekends
Mandatory Skills & Requirements
Candidates must fulfill the following criteria to apply:
- Excellent English communication skills (spoken and written)
- Must have chat support experience in previous roles
- Strong typing skills and ability to multitask
- Willingness to work 24/7 rotational shifts including night shifts
- Valid experience in technical support or service desk roles
Additionally, all selected candidates must clear B2 level communication proficiency, assessed through:
- Versant, Talview, or
- Trainer-led communication evaluation
Good to Have Skills
Having any of the below will be an advantage:
- 6+ months experience in Infra Support, Storage, or Service Desk
- Hands-on experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)
- ITIL knowledge or certification
- Product troubleshooting expertise
- Cloud knowledge (AWS, Azure, Google Cloud)
- Experience in supporting Microsoft or Google products
- Google Workspace Admin or Microsoft certifications
Work Location
Selected candidates will be posted at:
- TCS Chennai offices, or
- TCS Indore offices (based on business need)
Mandatory Registration Process Before Walk-in
Follow these steps before attending the interview:
- Visit https://ibegin.tcs.com/iBegin/
- Click Login
- Click on “New User – Register with us”
- Select BPO as your “Area of Interest” and complete registration
- After successful registration, you will receive an EP Number starting with EP2024XXXX
- Note that the EP Number must be written on your CV
- Also write Reference Name: Marcellinius on your resume
Candidates without the EP number on their CV may not be allowed to attend the walk-in drive.
Why Join TCS?
TCS is one of the world’s leading IT and business solution providers with:
- 614,000+ employees across 55 countries
- USD 27.9 Billion annual revenue
- Operations in 6 continents
- One of India’s most respected and top equal opportunity employers
- Over 100,000+ women employees
- Career opportunities across BFSI, Healthcare, Retail, Telecom, IT Infrastructure, Cloud, Support, and more
TCS encourages learning, technology growth, and long-term career building for professionals who are passionate about customer support and IT services.
Who Should Apply?
This role is ideal for professionals who:
- Have prior technical support or service desk experience
- Want to work with international customers
- Are comfortable working in night shifts and 24×7 environments
- Want a long-term career in IT support with a global company
- Have strong communication and technical troubleshooting skills
Mandatory Registration Process Before Walk-in
Follow these steps before attending the interview:
- Visit https://ibegin.tcs.com/iBegin/
- Click Login
- Click on “New User – Register with us”
- Select BPO as your “Area of Interest” and complete registration
- After successful registration, you will receive an EP Number starting with EP2024XXXX
- Note that the EP Number must be written on your CV
- Also write Reference Name: Marcellinius on your resume
Interview Detail:
Interview date: 15th November, 2025, Saturday
Interview time: 10 AM to 12 PM
Venue:
Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2, 200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097
Official Announcement: Click Here
Final Note
This is a direct walk-in hiring drive, and candidates meeting the criteria should prepare to attend in person with updated resumes. Ensure that your EP number and reference name are clearly mentioned on your CV. Strong communication and technical knowledge will be key to clearing the interview and onboarding process.
