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Company: Capgemini
Job Type: Full Time
CTC: ₹3,00,000 per annum (₹3 LPA + ₹25,000 one-time incentive)
Application Deadline: 10 January 2026, 11:59 PM
About Capgemini
Capgemini is one of the world’s leading IT services and consulting companies, offering digital transformation and technology solutions across industries. As part of its Exceller hiring program for 2025 graduates, Capgemini invites applications for the Contact Support Group (CSG) role in its Cloud & Infrastructure Services (CIS) division.
This role is part of Capgemini’s commitment to diversity and inclusion — female candidates are strongly encouraged to apply.
Role: CSG – IT Enablers Contact Support Group
The Contact Support Group (CSG) acts as the first line of defense for Capgemini’s global IT infrastructure support. The team handles service requests and incidents through email, voice, chat, SSP, and AI-driven BOTs, ensuring a proactive and user-centric IT support experience.
You will play a key role in enabling speedy and satisfactory incident resolution for global clients across industries.
Key Responsibilities
- Deliver best-in-class customer service and technical troubleshooting over phone, chat, and email.
- Manage tickets – prioritize, categorize, track, and resolve customer issues efficiently.
- Use Business Intelligence tools to analyze ticket data and improve customer satisfaction.
- Handle AI Bot (CHIP) interactions and assist customers in resolving issues faster.
- Maintain knowledge base articles and ensure accurate information sharing.
- Work collaboratively to improve service delivery and customer experience.
- Support clients across Telecom, Banking, Healthcare, and Technology domains.
- Handle password resets, internet troubleshooting, and basic IT issues.
- Provide empathetic and professional communication with every customer interaction.
Desired Skills
- Excellent English communication and interpersonal skills.
- Strong problem-solving and analytical ability.
- Basic computer knowledge and comfort with digital tools.
- Ability to work under pressure and meet deadlines.
- Willingness to work in 24×7 rotational shifts.
- Flexibility to relocate as per business requirements.
Eligibility Criteria
- Qualification: Any 3-year diploma or graduation completed in 2025.
- Location: Noida (must be willing to relocate if required).
- Must have an active DigiLocker account and a mobile number linked with Aadhaar at the time of application.
- Only Indian citizens are eligible to apply.
Selection Process
- Shortlisted candidates will be invited for virtual assessment and interviews.
- Candidates must ensure proper internet connectivity and system setup for the online process.
- Selection and offer decisions will be at Capgemini’s sole discretion.
Important Notes
- This is a diversity-driven hiring — female candidates are encouraged.
- Working environment includes 24×7 rotational shifts.
- Only shortlisted candidates will receive assessment invites.
🕒 Application Closes:
10 January 2026 | 11:59 PM
💰 Salary Breakdown
- Annual CTC: ₹3,00,000
- One-time Incentive: ₹25,000
✅ Apply Now
If you’re a 2025 graduate looking to begin your career with a global IT leader, this is your opportunity.
Apply via the Capgemini Exceller portal today and start your journey in IT Support with Capgemini.
