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Firstsource, a leading BPM company, is hiring enthusiastic freshers for the International Non-Voice Customer Support role. This is a great opportunity for candidates looking to start their career in customer service with a strong ITES/BPO organization.
Job Overview
Role: Customer Support Associate (Non-Voice)
Company: Firstsource
Experience: 0 – 1 Year
Location: Navallur, Chennai
Salary Range: ₹1.75 – ₹2.25 LPA
Work Mode: Work From Office
Industry: ITES / BPO
Employment Type: Full-Time, Permanent
Openings: 200
Walk-In Dates: 24 November – 28 November
Timings: 10:30 AM – 1:00 PM
Job Highlights
- Opportunity for freshers to begin a career in customer support
- International non-voice process
- Candidates must have good typing skills
- Excellent communication, listening, and comprehension skills required
- Work in rotational shifts (including night shift)
- Cab facility available (one-way, up to 30 km boundary)
Roles and Responsibilities
- Respond to customer queries through non-voice channels
- Provide accurate and timely resolutions
- Maintain detailed records of customer interactions
- Ensure a smooth and positive customer experience
- Follow internal process guidelines and quality standards
- Collaborate with the team to meet targets and performance metrics
Eligibility Criteria
Educational Qualification
✔ Eligible:
- UG Arts & Science graduates (2020 – 2025)
- 2025 candidates who have received 6th semester results & Provisional Certificate
✔ Must have:
- Original + photocopies of required documents
❌ Not Eligible:
- PG graduates
- BE / B.Tech graduates
- Students pursuing 2025 degrees
- Candidates with arrears
Required Skills
- Strong communication skills
- Good listening & comprehension ability
- Good typing speed is mandatory
- Willingness to work in night shifts and rotational shifts
- Professional attitude and customer-first approach
Work Schedule & Location
- Shift: Rotational + Night Shifts
- Work Mode: Office
- Location: Navallur, OMR, Chennai
- Cab Limit: One-way up to 30 km
Walk-In Details
Walk-In Timings: 10:30 AM – 1:00 PM
Walk-In Days: Monday to Friday
Venue:
Bayline Infocity, OMR Rajiv Gandhi Salai,
Navallur, Chennai – 603103
(Landmark: Near AGS Bus Stop)
Documents to Bring:
- Updated Resume
- PAN/Aadhaar (original + photocopy)
- Transfer Certificate (original)
About Firstsource
Firstsource is a leading BPM service provider delivering transformational customer experience solutions to global clients across industries. Known for its employee-friendly work culture and career growth opportunities, Firstsource offers one of the best platforms for freshers to start and grow in the customer support domain.
