IBM Hiring Customer Success Manager – Intern | Apply Now

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Location: Mumbai, Gurgaon, Noida, Bangalore
States: Maharashtra, Haryana, Uttar Pradesh, Karnataka
Role: Internship
Department: Technology Business Unit (Subramanian Natarajan)

Job Overview

IBM is offering an excellent opportunity for students to begin their career journey as a Customer Success Manager – Intern. This role is designed for individuals who want to blend technology, customer strategy, architecture, and problem-solving. As part of IBM’s Global Markets organization, interns will work with top-tier clients and world-leading technologies in Hybrid Cloud and AI.

This internship offers strong learning exposure, hands-on technical experience, and access to IBM’s world-class training ecosystem. Candidates will be part of a collaborative, inclusive, and fast-paced work culture where innovation and continuous learning are highly valued.

Introduction

A Customer Success Manager (CSM) career at IBM is about helping clients realize the full value of their IBM solutions while adopting next-generation technologies. You will operate as a trusted advisor for enterprise clients, guiding them through technical complexities and helping them architect solutions that address real-world challenges.

From onboarding support to solution expansion, the role offers both technical depth and customer engagement. Working with expert teams, you will learn how IBM collaborates to solve global business challenges through cutting-edge technologies.

Your Role and Responsibilities

As a CSM Intern at IBM, you will not only support client accounts but also contribute as a technical architect. The role demands strong analytical skills, hands-on problem-solving, and an ability to translate complex technical concepts into simple explanations.

Key responsibilities include:

• Understanding clients’ technical challenges and supporting their migration, deployment, and adoption of IBM Hybrid Cloud and AI offerings.
• Facilitating business framing workshops and helping clients identify value-driven use cases.
• Leading technical discussions that influence decision-making based on IBM’s solution capabilities.
• Creating customer success plans to ensure high adoption and satisfaction post-deployment.
• Supporting solution architecture design, MVP builds, and technical demonstrations.
• Working closely with cross-functional teams to deliver impactful client experiences.

Required Education

Bachelor’s Degree

Required Technical and Professional Skills

• Students pursuing Bachelor’s or Master’s degrees in Computer Science Engineering (E-Schools preferred).
• Strong technical aptitude demonstrated through academic excellence or technical projects.
• Deep interest in learning and working with advanced technologies.
• Understanding of Microservices Architecture and Kubernetes deployments.
• Ability to troubleshoot application deployments and recommend best practices.
• Experience or interest in experiential selling through demos, POCs, and MVPs.
• Excellent written and verbal communication skills.
• Ability to simplify complex technical concepts for non-technical users.
• Collaborative mindset and strong teamwork skills.
• Customer-first approach with an understanding of how technology solves business problems.

Preferred Skills

• Familiarity with IBM products, IBM Cloud, or the broader IBM technology ecosystem.

About the Business Unit

IBM operates in more than 175 countries, supported by its Global Markets organization. This business unit works closely with regional teams to offer consulting, solution architecture, and industry-aligned support to clients around the world.

The organization focuses on building deep, long-term client relationships by combining global expertise with local market understanding. IBM’s approach creates opportunities to innovate, reach new markets, and deliver solutions through digital marketplaces and advanced technologies.

Life at IBM

IBM promotes a culture of curiosity, continuous learning, and innovation. As an IBMer, you are encouraged to experiment, upskill, and take decisions that create meaningful impact. Collaboration is at the heart of IBM’s environment, where diverse perspectives drive exceptional outcomes.

IBMers are growth-minded professionals committed to excellence, transformation, and making a difference for clients and society.

If you are ready to step into a role where learning is continuous and challenges inspire you, IBM welcomes you to begin your journey.

About IBM

IBM is a global technology leader delivering Hybrid Cloud and AI solutions to enterprises worldwide. With decades of innovation and a people-first philosophy, IBM empowers businesses and societies through intelligence, scientific thinking, and technological advancement.

IBM’s biggest innovation is the IBMer – the people who drive progress every day.

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