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Job Title: PE – Customer Service PR
Company: Cognizant
Location: Indore, India
Employment Type: Full-time
Work Model: Work From Home
Job Category: Technology & Engineering
Date Published: November 24, 2025
Job Number: 000662219215
Travel Required: No

Job Summary

Cognizant is hiring Customer Service Professionals for its remote Customer Support division. As the first point of contact for customers, you will deliver timely assistance, handle queries, and ensure customer satisfaction through effective communication and problem resolution. This work-from-home role includes rotational shifts, offering flexibility while keeping you actively involved in a fast-paced environment.

You will play a critical role in enhancing the customer experience, supporting service processes, and contributing to the company’s ongoing success.

Key Responsibilities

• Provide accurate, timely information regarding products and services to ensure a positive customer experience.
• Handle and resolve customer inquiries across phone, email, and chat channels.
• Document customer interactions, complaints, and resolutions accurately for internal reference.
• Collaborate with team members to improve service quality and workflow efficiency.
• Stay updated with product knowledge, company policies, and process changes.
• Observe customer feedback and share insights with management to support continuous improvement.
• Adapt to rotational shifts while maintaining service quality and reliability.
• Utilize analytical and problem-solving skills to manage customer concerns and escalate issues when necessary.
• Maintain professionalism, courtesy, and clarity in all interactions.
• Meet individual performance targets, contributing to overall team success.
• Attend regular training sessions to enhance customer service capabilities.
• Support company objectives by delivering outstanding service that drives customer loyalty.

Qualifications

• Strong English communication skills, both written and verbal.
• Knowledge of customer service principles and practices.
• Ability to work independently in a remote setting.
• Willingness to work in rotational shifts.
• Attention to detail and strong problem-solving abilities.
• Customer-focused mindset with commitment to quality service.
• Prior customer service experience is preferred but not mandatory.

Certification Required

• Customer Service Excellence Certification or equivalent.

The Cognizant Community

Cognizant values collaboration, diversity, and continuous learning. With more than 300,000 associates worldwide, the company fosters a supportive and energetic environment where individuals grow professionally and personally.

Employees benefit from an inclusive work culture focused on innovation, ethical practices, and long-term career development. Cognizant empowers associates to build meaningful career paths while making a positive impact on clients and communities.

About Cognizant

Cognizant is one of the world’s leading professional services companies, helping clients modernize and optimize their digital operations. With a strong industry-driven, consultative approach, Cognizant delivers innovative solutions that enable businesses to compete in the digital era.

Headquartered in the United States and listed on the NASDAQ-100, Cognizant is recognized globally as one of Forbes World’s Best Employers 2025. The company is consistently ranked among the most admired organizations for its service excellence and technological leadership.

Equal Opportunity Statement

Cognizant is an equal opportunity employer. All applicants will be considered fairly regardless of gender, race, religion, national origin, disability, sexual orientation, or any other legally protected category.

Disclaimer

Compensation details provided are accurate as of the posting date. Cognizant may revise this information based on business needs and applicable laws. Applicants may be required to attend interviews virtually or in person and provide valid government-issued identification.

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