Ditto Hiring: Customer Service Quality Executive (Remote)

November 30, 2025 CareersTN

Work Type: Full-Time (Remote)
Experience Required: 0–3 Years
CTC: ₹4,54,600 Per Annum
Industry: Insurance / Customer Support / Quality
Company: Ditto (A Finshots Company, backed by Zerodha)

About Ditto

Ditto is a fast-growing, user-first insurance advisory platform. Their mission is to help users truly understand insurance, avoid common pitfalls, and make confident decisions. From expert guidance to policy purchase and claim support, Ditto provides a seamless end-to-end insurance experience.

The company is known for its industry-first “No-Spam Policy”, proving its commitment to transparency and user-centric service.

Who Backs Ditto?

✔ Zerodha – India’s largest stockbroker
✔ Part of the Finshots family (500,000+ newsletter subscribers)
✔ Helped 3,00,000+ users with personalized insurance advice

What Does Ditto Do?

Helps users buy the right health & life insurance
Breaks down insurance jargon into simple, understandable language
Offers personalized recommendations
Provides smooth onboarding and claim support

Role: Customer Service Quality Executive (Remote)

This role is ideal for candidates passionate about customer service, quality monitoring, and process improvement. As a Customer Service Quality Executive, you will play a key role in improving advisor performance and ensuring high service standards.

Roles & Responsibilities

Monitor advisor calls and provide insights for improvement
Support creation and implementation of quality processes
Gather data to enhance advisor efficiency
Provide feedback on advisor recommendations
Maintain and develop customer support quality standards

Skills & Experience Required

0–3 years of experience (Freshers Eligible)
Strong communication and customer service skills
Excellent listening & analytical abilities
High ownership and leadership qualities
Ability to collaborate effectively with teams

Application Process

If your application is shortlisted, you will receive an email with a link to record a Short Video Resume.
👉 This step is mandatory, so keep an eye on your inbox.

Apply Now

Perks & Benefits

💻 Fully Remote Work
🏥 Health Insurance Coverage (Self + Family)
💰 CTC: ₹4,54,600 per annum
🚫 No recruitment fees — Ditto does not charge candidates at any stage.

For queries: careers@joinditto.in

Ditto Hiring: Customer Service Quality Executive (Remote) – Apply Now