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Amazon is hiring KDP Support Analysts for its Chennai (MAA 15 SEZ – K20) office. If you are passionate about customer support, publishing, and solving problems for authors worldwide, this is an excellent opportunity to join Amazon’s Kindle Direct Publishing (KDP) team.
KDP (launched in 2007) allows authors to self-publish their eBooks and print books. As a KDP Support Analyst, you will work directly with authors, publishers, and content creators to help them publish, market, and troubleshoot their books on Amazon.
⭐ Job Overview
- Job Role: KDP Support Analyst
- Company: Amazon Development Centre India (ADCI)
- Job ID: 3138087
- Location: Chennai (MAA 15 SEZ – K20)
- Job Type: Full-Time
- Work Mode: Fully On-Site
- Experience Required: 1–3 Years
- Industry: Customer Support / Publishing Support / Content Operations
📌 About the Role – What Does a KDP Support Analyst Do?
As the front-line support for publishers and authors using Kindle Direct Publishing, you will handle customer queries via:
Your main responsibility is to deliver a seamless, professional, and helpful support experience for global authors.
🛠 Key Responsibilities
1. Customer Support
- Respond to KDP author queries via email, chat, and phone.
- Provide accurate, polite, and clear communication.
- Ensure timely responses following Amazon’s SLAs.
2. Issue Troubleshooting
- Use customer service tools to research, analyze, and resolve issues.
- Identify patterns and escalate systemic problems.
- Document all interactions clearly and concisely.
3. Process Excellence
- Follow Amazon’s standard operating procedures (SOPs).
- Meet productivity, quality, and time-management KPIs.
- Suggest improvements to internal workflows.
4. Team Collaboration
- Work with internal teams for issue escalation and resolution.
- Maintain a positive, professional, and customer-obsessed approach.
🎓 Basic Qualifications
Candidates must have:
- ✔ Fluency in spoken & written English
- ✔ Minimum 1 year experience in voice/chat/email customer support
- ✔ Strong communication and analytical skills
- ✔ Ability to work from the office (no WFH/VCC option)
- ✔ Proficiency in web navigation, browsers, and basic internet usage
- ✔ Ability to research issues and categorize customer concerns
- ✔ Good typing and documentation skills
- ✔ High-speed internet connection (for internal tools access)
- Octane 2.0 Score: ≥ 30,000
- Latency: ≤ 150 ms
- Download Speed: ≥ 3 Mbps
🌟 Preferred Qualifications
- Bachelor’s degree (any stream)
- Certifications in web technologies
- Experience with web-based tools or cloud products
- Familiarity with HTML, website troubleshooting, metadata, etc.
- Strong problem-solving mindset
- High attention to detail
- Ability to understand technical issues faced by authors
🏢 Work Culture at Amazon
Amazon provides an inclusive work environment where employees can innovate, learn, and grow.
Support is available for candidates with disabilities during the hiring and onboarding process.
Visit Amazon’s accommodation support page for more details.
💼 Why Join Amazon KDP Support?
- Work with one of the world’s biggest publishing platforms
- Be part of a high-performing global team
- Build expertise in customer support, publishing operations, and online content systems
- Exposure to global author communities
- Opportunity for career growth in Amazon’s content, operations, or tech teams
📩 How to Apply
Visit the official Amazon Careers page and search for Job ID 3138087 – KDP Support Analyst
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❓ FAQs
1. Is this a work-from-home job?
No. This is a 100% on-site role in Chennai SEZ.
2. What shift timings are available?
Shift flexibility is required, including night shifts and weekends.
3. Who can apply?
Anyone with 1+ year experience in customer support and strong English communication skills.
4. Is coding required for this job?
No. Basic web knowledge is helpful, but coding is not required.
5. Do freshers apply?
Freshers are not eligible. Minimum 1 year experience is mandatory.
