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Are you looking for an exciting career in IT support with a global technology leader? Wipro Limited, a world-renowned IT services and consulting company, is hiring Service Desk Analyst L2 professionals in Chennai, Tamil Nadu. This is a fantastic opportunity for IT enthusiasts to grow their careers and be part of digital transformation initiatives.
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions for clients across the globe. With over 230,000 employees in 65 countries, Wipro helps businesses realize bold ambitions while fostering a culture of innovation and collaboration.
Job Title: Service Desk Analyst L2
- Location: Chennai, Tamil Nadu
- Experience Required: 1–3 Years
- Employment Type: Full-time
- Mandatory Skills: TIS Service Desk
Key Responsibilities
As a Service Desk Analyst L2, you will be the first point of contact for B2B users and responsible for troubleshooting IT issues in line with Wipro’s Service Desk objectives. Key responsibilities include:
- Providing primary support to end-users via calls, emails, chats, and portals
- Becoming familiar with client-specific applications and processes
- Logging service desk tickets accurately and following escalation protocols
- Maintaining MIS & resolution logs
- Updating customer status and providing feedback to internal teams
- Identifying process improvements to enhance service delivery
What You Will Deliver
Your performance will be measured on:
- Service Desk Delivery – Adherence to TAT, SLA, and customer satisfaction
- Personal Performance – Attendance, documentation, and overall contribution
Why Join Wipro?
- Work with a leading global IT company at the forefront of digital transformation
- Opportunity to reinvent your career and develop technical and professional skills
- Gain exposure to global B2B clients and innovative IT processes
- Collaborative and inclusive work environment
Skills & Qualifications
- Strong knowledge of TIS Service Desk
- Excellent problem-solving and communication skills
- Ability to handle queries efficiently and escalate when necessary
- Experience in IT support, service desk operations, and B2B customer handling
How to Apply
If you are passionate about IT support, customer service, and digital transformation, don’t miss this opportunity! Apply now to become a Service Desk Analyst L2 at Wipro Chennai.
This blog post is structured to rank for job-related searches, highlight Wipro’s brand, and encourage candidates to apply immediately.
