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Namecheap, a global leader in domains and web hosting, is hiring Customer Support Specialists (Technical Chat Process) for its Coimbatore office. If you are passionate about helping customers, solving technical issues, and building a career in IT, this opportunity is perfect for you.
⭐ Job Role: Customer Support Specialist (Technical Chat Process)
Department: Customer Support
Location: Coimbatore, India
Work Mode: Hybrid (2 days WFO)
As a Customer Support Specialist, you will provide technical chat and ticket support to customers worldwide. Your job is to resolve queries, guide users on Namecheap products/services, and help them configure hosting, domains, and related tools.
🧑💻 What You Will Do
- Provide chat-based technical support for Namecheap customers.
- Handle support tickets and assist clients across global time zones.
- Help customers understand and configure Namecheap products (domains, hosting, security features, etc.)
- Troubleshoot issues and offer clear, step-by-step guidance.
- Deliver customer service in a professional and friendly manner.
If you love assisting people, problem-solving, and want to grow in IT support, this role can be a great career starter.
💰 Salary & Benefits
Namecheap offers an attractive and competitive benefits package, including:
✔ Salary
- Fixed starting salary: ₹20,000
- Performance-based increments and growth opportunities
✔ Allowances
- Shift allowance
- Overtime allowance
- Monthly transport (for noon/night shift) or internet allowance
✔ Additional Benefits
- Medical insurance for you and your family
- Competitive paid vacation
- Reward system with redeemable points for gift vouchers
- Team outings & team-building activities
- Snacks, espresso, tea & a friendly work environment
- Support for learning, career development & certifications
- Long-term growth opportunities in the customer support and IT domain
🎓 Eligibility Criteria
Candidates in and around Coimbatore are eligible to apply.
You must have:
- UG/PG degree in any stream
- Excellent English (verbal & written)
- Willingness to work rotational shifts (Morning, Evening, Night)
🏢 Work Model
- Hybrid work system
- 2 days Work From Office (WFO) per week
- May change based on business requirements
📝 Interview Process
The selection process includes:
Level 1:
- Written English proficiency test
Level 2:
- Skype interview with Team Lead
- Assessment of communication & client-handling skills
📍 Office Address
Namecheap Web Services
403, TIDEL Park, Peelamedu, Coimbatore – 641014
(Near Hope College)
🌍 About Namecheap
Founded in 2000, Namecheap is one of the world’s largest ICANN-accredited domain registrars with 17+ million domains under management and 12+ million customers. The company is known for its customer-first culture, innovation, and reliable web services, including:
- Domain Registration
- Web Hosting
- SSL Certificates
- Cloud Services
- Security Products & more
🚀 Why Join Namecheap?
- Work for a globally recognized tech company
- Build a strong foundation in technical support & IT
- Hybrid work culture with excellent work environment
- Clear career growth path
If you’re ready to start your journey with a global tech leader, apply today and become part of Namecheap’s growing support team!
