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HubSpot, one of the world’s leading AI-powered customer platforms, is expanding its global operations with a brand-new office in Bengaluru, India. As part of this exciting growth, HubSpot is hiring Customer Support Specialists to strengthen its customer experience team.
If you’re passionate about helping customers, love solving problems, and want to build a global tech career, this role could be perfect for you.
⭐ Job Role: Customer Support Specialist
📍 Location: Bengaluru, India
🏢 Work Mode: Hybrid (3 days office, 2 days remote)
💼 Department: Customer Support
🌎 Company: HubSpot (NYSE: HUBS)
🕒 Type: Full-time
🔍 About HubSpot
HubSpot is a global leader in CRM, marketing, sales, and service automation. Over the years, the company has won recognition for its world-class work culture from:
- Glassdoor
- Comparably
- Fortune
- Industry-leading workplace awards
HubSpot values innovation, customer obsession, and continuous learning — making it a dream workplace for tech and support professionals.
🎯 What You Will Do (Key Responsibilities)
As a Customer Support Specialist, you will:
📞 1. Support Customers Across Multiple Channels
- Assist HubSpot users via phone, email, and live chat
- Manage fluctuating volume of customer queries professionally
🧠 2. Troubleshoot & Resolve Technical Issues
- Use HubSpot’s troubleshooting frameworks
- Recreate technical issues and investigate product-level concerns
- Identify bugs and gaps to improve customer experience
📊 3. Provide Product Navigation & Training
- Help customers understand HubSpot tools
- Guide them to use tools effectively to grow their business
🤝 4. Collaborate With Internal Teams
- Work closely with Customer Success, Product, and Engineering teams
- Identify opportunities in customer accounts and refer leads to Sales
💬 5. Deliver Customer-Centric Communication
- Provide empathetic, clear, and personalized resolutions
- Maintain HubSpot’s HEART values in every interaction
🧑💼 Who Can Apply? (Eligibility & Skills Required)
HubSpot is looking for highly motivated individuals who:
✔ Are fluent in English
✔ Have strong problem-solving and analytical skills
✔ Are curious, eager to learn, and adaptable
✔ Can work in a dynamic and fast-paced environment
✔ Are comfortable handling phone, email & live chat
✔ Are ready to work in a hybrid setup
✔ Demonstrate a customer-first mindset
Bonus points if you have:
- Prior experience in customer service or tech support
- Exposure to SaaS products or CRM tools
- Ability to think deeply, troubleshoot, and self-learn
🎥 Mandatory Requirement
Due to high application volume, candidates must submit a short video under 3 minutes demonstrating:
- Communication skills
- Motivation for applying
- Why you’re a great fit
🎁 Why Join HubSpot? (Benefits & Culture)
HubSpot is known for its supportive and growth-focused work environment.
⭐ Benefits Include:
- Hybrid work culture
- Learning & development programs
- Global exposure
- Career advancement opportunities
- Inclusive and diverse workplace
- Work with cutting-edge AI-powered platforms
HubSpot is committed to flexibility, connection, and empowering employees to do their best work.
📍 About the Work Environment
New hires (especially in Engineering & Product teams) will attend:
- In-person onboarding
- Team summits
- Product group meetups
If you need accommodations due to travel limitations or disabilities, HubSpot provides full support.
🌎 Equal Opportunity Employer
HubSpot provides equal opportunities across global offices.
If you’re seeking a career that blends customer support, technical problem solving, and global collaboration, HubSpot’s Customer Support Specialist role is an excellent opportunity. With world-class training, a positive work culture, and room to grow, this could be the ideal next step in your professional journey.
