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Amazon is hiring MyHR Live Support Advisors (Contractual Role) for its HR Contact Center team in Karnataka (ADCI). This is a great opportunity for graduates and experienced professionals who are passionate about customer service, HR operations, and live support roles.
If you are looking to work with a global brand like Amazon, thrive in a fast-paced contact center environment, and support employees worldwide, this role could be a perfect fit.
📌 Job Overview – Amazon MyHR Live Support Advisor
- Job Role: MyHR Live Support Advisor [S], MHLS
- Job ID: 2868479
- Company: Amazon
- Location: Karnataka (ADCI)
- Job Type: Contractual
- Category: HR / Customer Support / Contact Center
- Shift: 24×7 Rotational (Including Night Shifts)
🏢 About Amazon MyHR Live Support Team
Amazon’s MyHR Live Support team provides 24/7 HR assistance to over 1.5 million Amazon employees (Amazonians) across the globe. The team supports employees with HR-related queries such as:
- Time-off & leave management
- Employee relocation support
- Onboarding & offboarding processes
- Employment verification
- Benefits & compensation
- Bereavement and special support services
Amazon believes in maintaining high ethical standards, confidentiality, and employee-centric support, making this role both meaningful and impactful.
🧑💼 Key Responsibilities
As a MyHR Live Support Advisor, your responsibilities will include:
- Handling a high volume of live phone calls and chats
- Resolving HR-related employee queries using SOPs, FAQs, and knowledge bases
- Providing empathetic and personalized support during live interactions
- Managing urgent employee issues with limited information
- Using critical thinking to balance employee needs and company policies
- Collaborating with internal teams to resolve cross-functional issues
- Maintaining performance metrics such as:
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT)
- Average Handling Time (AHT)
- Adhering to strict schedules, breaks, and shift timings
- Working flexible shifts including night shifts, weekends, and holidays
🎓 Eligibility Criteria (Basic Qualifications)
To apply for this role, you must have:
- Bachelor’s or Master’s degree (Any discipline)
- 0–10+ years of experience in:
- Contact Center
- Customer Service
- HR Operations
- Or equivalent roles
- Excellent English communication skills (85%+ fluency)
- Willingness to work in a 24×7 rotational shift environment
- Stable internet connection (50–100 Mbps) before joining
⭐ Preferred Qualifications
Candidates with the following will have an added advantage:
- 5+ years of experience in HR or Contact Center roles
- Knowledge of US Leave of Absence & Accommodation policies
- Understanding of US federal and state leave laws
- Experience handling complex HR and benefits-related cases
- Strong empathy and customer-handling skills
- Ability to manage confidential employee data securely
- Proven multitasking and problem-solving abilities
💡 Skills Required
- Excellent verbal & written communication
- Strong multitasking abilities
- Customer-first mindset
- Critical thinking & decision-making
- Adaptability to changing policies and tools
- Attention to detail & data privacy awareness
🌟 Why Work at Amazon?
- Work with a global Fortune 500 company
- Exposure to international HR operations
- Employee-centric culture
- Opportunity to build a strong HR & customer support career
- Dynamic and fast-growing work environment
📥 How to Apply?
Interested candidates can apply through Amazon’s official careers portal only.
⚠️ Important Note:
- Amazon does NOT charge any fee for recruitment
- Amazon does NOT send job offers via Gmail/Yahoo/Hotmail
- Beware of fake job offers and agents
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