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Pearson is hiring for the role of Customer Service Operations Support Administrator (Remote – India). This is a full-time work-from-home opportunity for candidates with customer support experience and basic technical troubleshooting skills. If you are looking for a stable remote job with a globally reputed company, this is a great opportunity.
🏢 Company Overview – Pearson
Pearson is the world’s leading learning company, helping people realize their life goals through education and skill development. With a global presence and strong work culture, Pearson focuses on innovation, learning, and employee growth.
📌 Job Role: Customer Service Operations Support Administrator
Company: Pearson
Job Type: Full-Time
Location: Remote (Work From Home – India)
Department: Pearson VUE Mindhub Customer Service Team
This is a customer-facing support role where you will assist global customers with ordering, technical issues, and product-related queries.
🎯 Key Responsibilities
- Respond to customer inquiries via chat and email
- Provide assistance with product ordering and vouchers
- Troubleshoot basic technical issues
- Escalate complex cases to internal departments
- Document customer interactions in case management system
- Follow up on help tickets via email
- Maintain high professionalism and empathy in all communications
🎓 Education & Experience
- Minimum High School Diploma or equivalent
- 2+ years of customer service experience preferred
- Basic technical troubleshooting experience is a plus
🛠 Required Skills
- Excellent communication skills (written & verbal)
- Strong customer handling skills
- Basic technical knowledge (Windows, MS Office, OneDrive, Excel, Word)
- Conflict handling and problem-solving ability
- Time management and multitasking skills
- Attention to detail
- Willingness to work flexible shifts
🛠 Required Skills
- Excellent communication skills (written & verbal)
- Strong customer handling skills
- Basic technical knowledge (Windows, MS Office, OneDrive, Excel, Word)
- Conflict handling and problem-solving ability
- Time management and multitasking skills
- Attention to detail
- Willingness to work flexible shifts
🌟 Why Join Pearson?
- 100% Remote Job (Work From Home)
- Global exposure
- Professional growth & learning environment
- Employee-friendly work culture
- Equal opportunity employer
📍 Who Can Apply?
- Candidates with customer service experience
- Candidates comfortable with chat & email support
- Candidates willing to work flexible shifts
📍 Who Can Apply?
- Candidates with customer service experience
- Candidates comfortable with chat & email support
- Candidates willing to work flexible shifts
⚠️ Important Notice
Pearson follows a fair and transparent hiring process. The company never asks for any payment during recruitment. Please apply only through official Pearson career channels.
