CACTUS (Cactus Communications), a globally recognized research and technology company, is hiring for the position of Contractor – Customer Service in India. This is a remote-first opportunity with flexible working shifts and excellent exposure to global clients.
If you are passionate about customer experience, communication, and solving customer problems, this role can be a great career opportunity.
Company: CACTUS (Cactus Communications)
Role: Contractor – Customer Service
Department: Customer Service & Operations
Location: India (Remote – Remote First)
Job Type: Contract (6 Months)
Work Mode: Work From Home (Mumbai office visit may be required for events)
Working Days: Any 5 days a week (including weekends)
Shift Timing: 5:30 AM – 11:00 PM (9-hour shift)
As a Contractor in Customer Service, you will be responsible for handling inbound customer queries via email and calls. Your goal will be to deliver excellent customer experience, resolve issues quickly, and help customers make informed decisions about CACTUS services.
You will act as the voice of the customer and work closely with internal teams to ensure high levels of satisfaction and retention.
As a Contractor in Customer Service, you will be responsible for handling inbound customer queries via email and calls. Your goal will be to deliver excellent customer experience, resolve issues quickly, and help customers make informed decisions about CACTUS services.
You will act as the voice of the customer and work closely with internal teams to ensure high levels of satisfaction and retention.
The selection process includes:
Applicants must have legal authorization to work in India.
Founded in 2002, CACTUS is a global technology company specializing in AI-driven products and expert services for researchers. Its flagship brand Editage provides research solutions worldwide.
CACTUS operates in major global locations including:
With a workforce of over 3,000 experts, CACTUS is known for its inclusive culture, innovation, and employee-friendly work environment.
If you’re looking for a remote customer service job with a reputed global company, CACTUS offers a strong career path with valuable international exposure.
👉 Apply now and start your remote career with CACTUS!
CACTUS is an equal opportunity employer. The company does not discriminate based on race, gender, age, religion, disability, or any other protected category.