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Standard Chartered Bank (SCB) is hiring for the role of Customer Service Executive – Email Servicing in Chennai. This is a permanent, office-based role ideal for candidates with customer service, banking operations, or contact center experience, who are passionate about delivering excellent customer experiences while adhering to regulatory and risk frameworks.
🏦 About Standard Chartered Bank
Standard Chartered is a leading international bank with over 170 years of legacy, operating across diverse markets. The bank is driven by its purpose “to drive commerce and prosperity through our unique diversity” and is committed to ethical conduct, inclusion, and long-term career growth for its employees.
💼 Job Overview
- Job Title: Customer Service Executive – Email Servicing
- Requisition Number: 45879
- Location: Chennai, India
- Work Type: Office Working
- Employment Type: Permanent
- Posting Start Date: 28 January 2026
- Posting End Date: 31 January 2026
📝 Job Summary
The role involves handling customer queries via Email, Chat, and Voice channels, ensuring a high-quality customer experience while strictly following Standard Chartered Bank policies, regulatory guidelines, and risk management frameworks. The focus is on first-time resolution, customer satisfaction, and ethical service delivery.
🔑 Key Responsibilities
- Handle customer queries across email, chat, and voice channels
- Ensure first-time resolution and minimize customer complaints
- Adhere to defined processes, policies, and turnaround times
- Maintain strict customer data confidentiality
- Achieve defined KPIs & KRIs such as quality, authentication, and TAT
- Identify potential disputes, escalations, and process gaps
- Highlight trends and improvement areas to management
- Probe customer financial needs and recommend suitable solutions (where applicable)
- Ensure all sales pitches are made without mis-selling
- Maintain strong awareness of banking products, KYC, and AML policies
- Work effectively in inbound and outbound interactions (if applicable)
⚖️ Regulatory, Risk & Governance Responsibilities
- Identify, assess, monitor, and mitigate operational and compliance risks
- Act in alignment with the Group Risk Management Framework
- Ensure compliance with applicable laws, regulations, and banking standards
- Display exemplary conduct aligned with SCB’s Values and Code of Conduct
- Collaborate to identify, escalate, and resolve risk and compliance issues
🧠 Skills & Experience Required
- Customer Experience & Service Excellence
- Sales & Service Mindset
- Stakeholder Management
- Critical Thinking & Problem Solving
- Excellent verbal and written communication skills
- Analytical and interpersonal skills
🎓 Eligibility & Qualifications
- Education: Any Graduate (Degree mandatory)
- Experience:
- Minimum 6 months to 2 years in Customer Care / Contact Center / Service / Sales / Chat support
- Minimum 85% quality score in the last 6 months (for internal candidates)
🌟 Desired Candidate Profile
- Strong product and process knowledge
- Excellent grammar, articulation, and listening skills
- Polite, patient, empathetic, and customer-focused
- Ability to multitask and work under pressure
- Flexible to work across different shifts, days, and time zones
- Resilient and non-confrontational attitude
- Positive and professional approach
👥 Leadership & Team Responsibilities (If Applicable)
- Lead by example and promote strong culture and values
- Support training and development of team members
- Ensure adequate supervision and risk mitigation
- Assist in capacity planning and succession planning
- Monitor performance, provide feedback, and recognize achievements
🎁 What Standard Chartered Offers
- Competitive salary aligned with the Fair Pay Charter
- Retirement savings, medical and life insurance
- Minimum 30 days annual & public holidays
- Parental leave (up to 20 weeks), sabbatical leave, and volunteering leave
- Flexible working options (role dependent)
- Comprehensive wellbeing support (mental, physical, financial)
- Continuous learning, upskilling, and career development programs
- Inclusive, diverse, and values-driven work culture
